Chief of Staff

At Talbot and AIG, we are reimagining the way we help customers to manage risk. Join us as our Chief of Staff to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Talbot

Talbot operates within the Lloyd's Insurance Market through Syndicate 1183, Syndicate 2019, Syndicate 2478 and Syndicate 2479.   

Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions. It is headquartered in London with offices in New York and Singapore with more than 350 employees.

With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance and reinsurance specialist.

Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property, Transport and Terrorism.  Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.

How you will create an impact

The Chief of Staff (CoS) will act as a strategic partner to the CEO, helping translate Talbot’s goals and objectives into focused execution, enabling the successful delivery of strategic, financial, operational and people plans. The role operates across Talbot and AIG to drive alignment, accelerate key priorities, improve leadership effectiveness and ensure the CEO and leadership team are focused on the decisions and initiatives that will have the greatest impact

They will be instrumental in enabling Talbot to deliver its business objectives across the AIG Group, effectively managing relationships with other stakeholders. They will also act in an advisory capacity to the CEO in matters relating to business management and leadership, strategy, communications, people management and financial planning. They will be providing thought leadership, generating ideas and driving initiatives to improve business performance and providing meaningful contributions towards resolution of day-to-day and ongoing management issues.

The position demands a high level of initiative and autonomy to add value, enable business growth, to take corrective action and institute new processes, projects and activities. With strong relationships across AIG, within the Lloyd’s corporation and across the Lloyd’s market, the CoS will influence outcomes at a strategic level.

Key Accountabilities/Responsibilities

CEO Leverage & Priorities

• Act as a trusted thought partner and sounding board to the CEO.  As a confidante, discussion partner and advisor to the CEO, this role will providing thought leadership; supporting creation of ideas and resolution of issues
• Translate the CEO’s vision into clear priorities, decisions and actions.
• Anticipate needs, identify risks and develop solutions for the CEO to consider
• Responsible for preparing and briefing the CEO prior to external meetings and/or events including; drafting talking points, speeches, briefing notes or analysis.

Strategic Execution

• Strategic Execution; turn strategic priorities into executable plans with clear owners, milestones and outcomes (leveraging project & programme management experience)
• Identify blockers and drive resolution across the business.
• Directly assist the CEO in all day to day operations, including a variety of complex tasks and ensure the activities are aligned to business goals and priorities. Streamlining these activities and helping to ensure the highest quality of delivery
• Identify and drive opportunities for change across the business.

Leadership team effectiveness & organisational influence

• Prepare the CEO and Leadership team for key meetings and decisions
• Establish strong meeting rhythms, agendas and follow-up.
• Support the CEO in managing the Leadership team’s effectiveness and dynamics
• Ensure decisions are clearly communicated and acted upon
• Plan, coordinate and lead meetings, prepare information, monitor status of action items.
• Ensure leaders understand and remain focused on the most critical areas; challenges competing priorities and help to resolve where functions are pulling in different directions.
• Bring the right leaders together to resolve cross-functional issues; surfacing disagreements and competing perspectives.
• Structure discussions so the leadership team moves from debate to decision.

Communication & Stakeholder management

• Act as an extension of the CEO when appropriate; credibly presenting to the leadership team or senior stakeholders as necessary.

• Draft or shape key communications, presentations and Leadership materials ensure consistent messaging around priorities and values.
• Manage relationships with senior stakeholders, partners or the Board where relevant.
• Maintain interdepartmental working relationships; identify priorities and organize daily assignments.
• Takes a lead in organizing/setting the agenda for corporate events and strategy off-sites as directed by the CEO and in collaboration with their Executive Assistant.

Business Planning Insight & Analysis

• Research, compile, analyse and summarize data for special projects and/or reports; developing recommendations on strategic and operational matters as required
• Anticipate, prioritize, and interpret business or operational challenges that may impede on the business objectives and recommend actions to address.
• Liaise with other departments on issues needing the  CEO’s feedback/recommendation and develop strong relationships across Talbot and AIG.
• Provides insight, content creation and project management support to the wider leadership team as directed by the CEO.
• Act as physical presence and representative of CEO’s office and acts as a key point of contact or referral for the CEO and their employees

• Supports the CEO, CFO and other members of executive team to develop high quality business strategies and financial plans ensuring their alignment with short-term and long-term AIG business objectives
• Works collaboratively with the CEO and members of the leadership teams to drive and monitor business performance and financial results consistent with the plan objectives.

What you’ll need to succeed

• Extensive experience partnering closely with a CEO or Senior Executive with similar high profile positions.
• Strong commercial and strategic acumen, with the ability to quickly understand business drivers
• Strong experience facilitating senior leadership meetings, teams and driving decision-making
• Deep knowledge and experience of delivering commercial impact within the insurance industry
• Experience of leading complex, cross functional initiatives without direct authority.
• Program / Project Management experience
• Extremely strong stakeholder management and relationship building skills (internal & external)
• Expert at influencing, building rapport, challenging and holding senior leaders and stakeholders accountable both verbally or in writing; brings people on the journey with them whilst creating clarity.
• Experience operating effectively in fast paced, ambiguous and evolving environments – navigating conflict and difficult situations
• Ability to handle confidential and sensitive information
• Ability to deal with multiple priorities and deal with change in a proactive and positive manner
• Creative problem solver and lateral thinker
• Excellent oral and written communication skills

Ready to maximize your impact? We would love to hear from you.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

EM - Executive/Management

Talbot Underwriting Services Ltd (TS1)