Scheduler - Clinic

Job Summary and Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance.To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Receive incoming telephone calls; from physician offices, patients, or patient walk‐ins and schedule the requested outpatient test(s).
• Collect the appropriate level of demographic, clinical and financial information; including patient’s name, date of birth, ordering physician, ordered test(s), diagnosis, telephone number(s) and payment mode(s).
• Take into consideration the proper protocols for conducting each ordered test(s).
• Assess the proper amount of time that is required for the ordered test(s) and place the test(s) on the various department schedules.
• Inform the physician office or patient of their testing schedule, including time and location of each test, and any special instructions for preparation for the testing schedule.
• Receive physician orders for future scheduled events, verify accuracy of order and document receipt of order.

Job Requirements

Required

• High School Graduate General Studies and 1-3 years Two (2) years of related PAS work experience, upon hire or
• High School GED General Studies and 1-3 years Two (2) years of related PAS work experience, upon hire
• None, upon hire

Where You’ll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.