Receptionist

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The role provides general administrative support for the day-to-day operations.

ACCOUNTABIIITIES:
 

1. General

• Greet visitors and answer the telephone in a pleasant, professional manner, forwarding calls to the appropriate staff and/or voicemail as required.
• Make CFS Client appointments and assist with L2F data entry.
• Ensure that reception duties are performed in a professional and efficient manner and appropriate responses are provided to community and staff enquiries.
• Perform general office duties such as filing documents electronically or manually; photocopies and distributes materials as requested; and sends and receives fax/email material as requested; resolves routine inquiries.
• Ensure that all aspects of work are completed in accordance with the principles, standards and policies and procedures of The Salvation Army.
• Refer fundraising events calls to Community Ministries Manager.
• Receives parcel(s) and distribute to the appropriate person{s}
• Throughout the year assist with special event setup, serving etc.
• During the Christmas season assist in counting kettle income, receiving and/or sorting food and toy donations.

2. Financial/Administration

• Direct doners to the Administrative Assistant.
   

3. Health and Safety

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Perform other related duties as required.

CRITITCAL RELATIONSHIP MANAGEMENT:

The incumbent conducts routine interactions and provides clarification of information.

lnternal Relationships:

• Community Ministries Manager, volunteers, staff
   

External Relationships:

• Community, clients, donors

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• This position reports directly to the Community Ministries Manager or designate

WORKING CONDITIONS:

• This is a regular part-time position based on 14 hours per week.
• Some flexibility in scheduling is required; some weekend and evening work may be required.
• The Supervisor will set the hours of work and work schedule.
• Working environment is typically in the office in generally agreeable conditions.
• Ability to lift/move 25 lbs.
• This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time.
• There may be a temporary increase in hours during the Christmas season.
• The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.
   

EDUCATION AND EXPERI ENCE QUATIFICATIONS :

Education, Qualifications and Certifications:

• Completed high school diploma.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements :

• Minimum of one (1) year of prior related experience, including administrative experience.

Skills and Capabilities :

• Exhibit good listening skills, have strong oral, written communication skills
• Excellent interpersonal skills, integrity, and adaptability
• Ability to maintain information in confidence and exercise good judgement
• Adaptable, proactive, a self-starter and the ability to work independently
• Ability to learn, adapt, and utilize technology and processes quickly
• Attention to detail, ability to prioritize, manage multiple tasks and the ability to complete assignments and meet deadlines with minimal supervision
• Ability to work independently as well as part of a team with supervision in a multi-faceted environment
• Effective organizational and time management skills - self-motivated and disciplined self-starter
• Represent the organization in a professional and engaging manner
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening as required
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $17.60 to $21.84 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.