Senior ServiceNow Developer

Founded in 2007 and headquartered in Columbia, Maryland, Synergy ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the U.S. intelligence and defense communities. The company leverages its expertise in data transport solutions, software and systems engineering, and other solutions to deliver critical and innovative capabilities to high-level decision makers that enhance our nation’s security.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP). It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results—showing we’re ready to meet our customers’ evolving demands. Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.

Location: Fully Remote, Headquarters in Columbia, MD, DMV area preferred
Clearance: Secret

Position Overview:

We are seeking Senior ServiceNow Engineers to work collaboratively to support a hybrid cloud environment, providing solutions for multi-cloud (AWS, Azure GCC-High, Google Cloud, and Oracle) and on-premises environments while ensuring a secure and reliable operational infrastructure. These positions will work closely with subject matter experts and DevSecOps teams to deliver high-quality solutions.

Responsibilities:

- Create, deploy, and maintain ServiceNow infrastructure and related APIs for customer applications in an AWS cloud-based environment.
- Create and maintain complex roles and permissions within ServiceNow to ensure data integrity and security.
- Utilize DevSecOps tools including Foreman, GitLab, and Selenium to deploy, upgrade, and maintain platform changes.
- Architect and maintain IdAM, Active Directory, and LDAP resources integrated with ServiceNow.
- Work within complex modern cloud architectures.
- Create and update technical documentation, including user guides, how-to guides, and infrastructure diagrams.
- Prepare technical presentations for government stakeholders and senior leadership.
- Collaborate effectively in a team environment.
- Develop automated testing plans.
- Support infrastructure spanning Linux and Windows environments.
- Communicate effectively with technical and non-technical stakeholders, management, and customers.
- Apply strong troubleshooting and problem-solving skills.
- Instill engineering rigor, including configuration management and testing.
- Contribute as part of an Agile Scrum development team.

Required Education, Experience & Skills:

- 5 - 10+ years of related software development, ServiceNow, or IT experience.
- Bachelor's, Master's, or MBA in a related field (Computer Science, Engineering, Information Technology, STEM, etc.).
- Expertise with ServiceNow utilizing CI/CD, test automation, and/or DevSecOps practices.
- Strong administrative and engineering rigor.
- Experience verifying and validating ServiceNow and integrated systems, including end-to-end and regression testing.
- Expert troubleshooting and solution design skills.
- Experience with cloud architecture and system design (AWS preferred; Azure acceptable).
- Strong technical documentation skills.
- Familiarity with Agile methodologies.
- Ability to accurately decompose work into Jira stories.
- Experience with DevOps tools such as Foreman, Terraform, Jenkins, and GitLab.
- Experience with Selenium and automated test plan development for security and functional requirements.
- Knowledge of customer security requirements and processes.
- Experience maintaining and supporting ServiceNow components.
- Experience with ServiceNow Discovery, Flow Designer, and Software Asset Management (SAM).
- Experience with DevSecOps testing practices.
- Strong understanding of Active Directory and LDAP.
- Strong understanding of security requirements in secure environments.
- Experience configuring monitoring and visualization tools such as Grafana and Splunk with ServiceNow.

Preferred Education, Experience, Certifications & Skills:

- ServiceNow Certified Application Developer certification.
- Experience with Model-Based Systems Engineering (MBSE).
- Experience with cloud solution optimization.
- Experience configuring observability, monitoring, and analytics platforms such as AppDynamics and Dynatrace.
- Experience integrating virtualized applications and application streaming/layering technologies.
- Ability to assist in leading and overseeing a total system perspective across cloud services, infrastructure, and security domains.
- SharePoint administration experience.
- IBM Engineering Lifecycle Management experience.
- Teamwork Cloud / Cameo experience.
- Tableau experience.