- Location
- Millennium City 1, 388 Kwun Tong Road,
- Workplace
- Onsite
- Type
- Full-time
- Department
- Transportation
- Seniority
- Manager
- Closing date
- Today
- Source
- Vincere
Description
Overview
Our client is seeking a service-oriented and technically capable Services Deilvery Manager (DC) to oversee connectivity provisioning, testing, technical escalation and ongoing customer service after project handover. This role is ideal for a data-centre, telecom or connectivity-operations professional who enjoys troubleshooting complex service issues, leading a small technical team and operating in a 24/7 critical-service environment.
Key responsibilities
- Manage the post-project service lifecycle for customer connectivity and physical-connectivity services.
- Coordinate or conduct service provisioning, validation, testing and service activation activities.
- Act as a second-level technical escalation point for connectivity incidents and complex service issues.
- Diagnose technical faults, identify root causes, coordinate remediation and ensure timely service restoration.
- Work closely with first-line operations, engineering teams, site teams and customers to manage incidents and communications.
- Lead and develop a small engineering team, ensuring consistent service quality and technical capability.
- Maintain service documentation, incident records, testing results and operational procedures.
- Support a 24/7 critical-infrastructure environment, including on-site support when operationally required.
Requirements
- Degree or diploma holder in Telecommunications, Engineering, IT, Computer Science or a related discipline.
- Solid experience in data-centre connectivity, telecom infrastructure, fibre/cabling services, network operations or technical service delivery.
- Hands-on knowledge of connectivity provisioning, testing, troubleshooting and incident escalation.
- Experience working in a ticketing, SLA-driven or 24/7 service environment.
- Proven ability to investigate and resolve complex technical or physical-layer connectivity issues.
- Experience supervising or leading a small technical/engineering team is preferred.
- Data-centre, telecom carrier, network-service provider or critical-infrastructure background will be an advantage.
- Good command of English and Chinese.
Skills
Customer Service