Senior Project Analyst - Lending Operations

At ING, we’re passionate about making banking simpler, smarter, and more rewarding. Our purpose is to empower people to stay a step ahead in life and business, and we do that by creating seamless experiences for our customers and building an environment where our people can thrive. We’re serious about what we do, but we don’t take ourselves too seriously, and we believe great outcomes come from collaboration, curiosity, and continuous improvement.

We’re looking for a Senior Project Analyst to join our Lending Operations Centre of Excellence. This role is ideal for someone who combines deep residential credit assessment expertise with strong project delivery and change management capability. You’ll lead operational improvement initiatives, support the delivery of key business changes, and act as a critical link between Lending Operations, Retail and technology teams to ensure solutions are effectively designed, implemented, and embedded. You’ll play a key role in driving efficiency, enhancing processes, and supporting operational excellence across the function.

This is a permanent role that can be based in Sydney or Wyong.

What you’ll do

• Lead projects focused on continuous improvement, operational excellence, and business change initiatives.
• Partner with business and technology stakeholders to deliver effective, sustainable solutions.
• Act as a key liaison between Lending Operations, Retail and Technology teams to support successful project outcomes.
• Identify opportunities to streamline processes, reduce manual workarounds, and improve efficiency.
• Support testing, implementation, and change activities to ensure new solutions meet business needs.
• Embed change effectively by supporting operation officers, credit assessors and/or  stakeholders through process and system updates.

What we’re looking for

• Minimum 3 years residential credit assessment experience
• Strong residential credit assessment experience and a deep understanding of mortgage lending operations.
• Knowledge of Residential Assessment & PCM processes and systems.
• Thorough knowledge of underwriting policies, guidelines, and policy interpretation.
• Demonstrated project delivery and change management experience within a complex environment.
• Excellent stakeholder engagement skills with the ability to influence outcomes across teams.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Experience working across business and technology teams.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us 
 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?  

 
Contact Sabrina Huynh, [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected] 

Applications will close Friday, the 28th of August.
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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