Business Operations Director - Field Service

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

 

There’s nothing more fundamental to life on Earth than water.  At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love.  For more information visit www.culligan.com. 

 

The Business Operations Director, Field Service serves as a key strategic leader within the National Field Service organization, partnering closely with the National Vice President, Field Service to drive operational excellence, business performance, compliance, and continuous improvement across the enterprise.

This role is responsible for leading the systems, processes, analytics, governance, and operational disciplines that enable the Field Service organization to achieve its strategic objectives related to safety, customer experience, productivity, quality, workforce effectiveness, and financial performance.

The Business Operations Director provides leadership and direction to Regional Operations Managers (ROMs) while serving as the operational steward of the Culligan Business System (CBS) for the Field Service Organization. Through data-driven decision making, performance management, and cross-functional collaboration, this position translates organizational goals into actionable initiatives that improve service delivery, reduce operational risk, and drive sustainable business results.

The ideal candidate combines strong business acumen, operational leadership, analytical expertise, and change management capabilities to create alignment between field operations, strategic priorities, and enterprise objectives.