- Salary
- $38k – $49k/yr
- Location
- Delray Beach - FL 33444, FL, FL, US
- Type
- Full-time
- Education
- High School
- Source
- GovernmentJobs
Description
Veterans' Preference Applies
EEO Statement
The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services
Non-Smoking
The City of Delray Beach is a Non-Tobacco Workplace. The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of "tobacco or nicotine products" includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e-cigarettes and nicotine patches or gum.This is advanced clerical work processing applications for building and sign permits. This work involves routing plans, reviewing incoming documents to ensure easy plan review and answering all questions pertaining to permit submission and permit processing. Work is performed under general supervision.
The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
- Ability to respond to high volumes of telephone calls and walk-in customer inquiries courteously and professionally.
- Ability to provide public general information concerning the City and other governmental agencies.
- Provides exceptional customer service and accurate information to internal and external customers in person and over the phone.
- Although speed is not a factor, typing skills are required.
- Ability to learn and retain construction terminology. A background in construction is helpful but not required.
- Schedule inspections via phone or in person.
- Ability to move quickly from one task to another.
- Below positions shall be cross trained for back-up/fill-in purposes.
- Establish and maintain good, effective, and respectful relationships with the development community.
- Perform all functions and responsibilities according to the Palm Beach County Code of Ethics and Florida State Statutes 112.313.
- Fosters positive employee relations and employee morale on a City-wide basis.
PERMIT CLERK – CUSTOMER SERVICE
- Accept applications for all building and sign permits. Review forms for accuracy; determine missing documents; explain permit procedures.
- Verify contractor credentials.
- Distribute issued permits for pick-up.
- Process Notices of Commencement. Monitor Building email and fax for NOC’s.
- Process various fees throughout the permitting process, including but not limited to, re-inspection fees, permit reactivation/expired permit fees, temp for test fees, engineer affidavit fees.
- Enter inspection results.
- Provide permit re-prints
- Issue Certificates of Occupancy/Certificates of Completion at the discretion of the Permit Supervisor.
PERMIT CLERK – RECORDS SPECIALISTS
- Prepare completed inspection tickets for filing
- Check for and result prior open inspections.
- Daily filing to include but not limited to, permit documents, inspection tickets, issued permits in folders, and MEPR’s.
- Monitor and respond to Public Records Requests from both the City on-line portal and Building email.
- Maintain organization in the vault.
- Scan completed permits, as time allows.
- Prepare files and plans for shipment.
- Prepare shipment for archiving of larger files.
- Process Open Permit Searches/Payments
- Work on backlog of older files, as time allows.
- Check LaserFiche against Microfilm for discarding Microfilm
- High school graduation or possession of an acceptable equivalency diploma.
- Two (2) years experience in responsible office work, construction related work preferred.
- Knowledge of general office procedures.
- Knowledge of construction terminology and documents.
Knowledge of telephone etiquette. Knowledge of the uses of a computer and equipment. Ability to work effectively with various people. Ability to communicate effectively with customers. Ability to work under pressure and meet deadlines. Ability to follow directions. Ability to follow through on designated tasks. Ability to handle numerous tasks at once. Skill in typing, filing and research techniques. Skill in operating office equipment. Skill at accessing, inputting and retrieving information from a computer. Ability to communicate effectively in oral and written form. Ability to adapt to an evolving and continually improving environment
The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional image in accordance with the organization's mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged in any activity with the public; operate and care for equipment to manufacturer's specifications and/or within the specified parameters; demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues.
A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.
Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with both hands and arms. The employee is occasionally required to walk and stand. The employee must occasionally lift and/or move up to 15 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Ability to sit at a desk and view a display screen for extended periods of time. Ability to enter data at a prescribed rate of speed. Works inside in an office environment.
SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The job description does not constitute an employment agreement with the employer, and requirements of the job change.
Skills
Customer Service
