- Location
- AUS - Australia
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.
About The Role
We’re looking for a Customer Service Representative to join our team and support YETI’s growing presence in Australia and New Zealand. This role is all about delivering an exceptional experience for our customers—whether they’re shopping online, visiting retail partners, or reaching out for product support. You’ll be the go-to resource for inquiries, problem-solving, and ensuring every interaction reflects the YETI brand.
At YETI, we believe in doing things right and doing them big. You’ll be part of a team that values authenticity, innovation, and adventure—helping us bring the YETI experience to more customers across Australia and New Zealand.
What You'll Do
Customer Support & Service
- Deliver exceptional customer experiences across email, phone, chat, and other customer support channels.
- Respond to customer inquiries accurately, professionally, and within established service levels.
- Investigate and resolve customer concerns related to orders, products, shipping, returns, and warranty claims.
- Escalate complex issues appropriately while maintaining ownership of the customer experience.
Product & Brand Advocacy
- Educate customers on YETI products, features, and benefits.
- Provide product recommendations that meet customer needs.
- Troubleshoot product-related concerns and guide customers toward effective solutions.
- Represent the YETI brand in a positive, professional, and authentic manner.
Order & Process Management
- Process returns, warranty claims, product registrations, and customer account updates accurately.
- Maintain detailed and accurate records within customer service systems.
- Support inventory and product availability inquiries.
- Follow established procedures, policies, and quality standards.
Team & Business Support
- Collaborate with cross-functional partners to help resolve customer issues.
- Share customer feedback and recurring themes to support continuous improvement efforts.
- Assist with seasonal initiatives, projects, and business priorities as needed.
- Contribute to a positive, collaborative, and customer-focused team environment.
What You’ll Bring
- Greater than 4 years of relevant experience such as customer service, retail support, or related role.
- Strong written and verbal communication skills.
- Demonstrated ability to build rapport and deliver outstanding customer experiences.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Comfortable learning and using customer service systems, CRM platforms, and Microsoft Office applications.
- Sound judgment and problem-solving skills with the ability to follow established processes and policies.
- Team-oriented with a positive attitude and willingness to support others.
- Passion for outdoor lifestyle brands and dedication to protecting and enhancing the YETI brand.
Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.
All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation in order to apply for a job, please contact us at [email protected].
