Creative Production Project Manager

The Creative Production Project Manager plays an essential role in facilitating the flow of work across our business through collaboration and sharing best practices with the Creative team and Brand. You know how to be curious about opportunities for improvement and how to be real with feedback and support.

As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyze and respond to your learner’s needs. Our Lush staff live with purpose, finding their personal value in connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

You’re comfortable managing  multiple projects simultaneously, are hyper-organized, and you know the little details are just as important as the big ideas. You’ll need to be proactive, an expert at prioritizing, and work effectively with hard deadlines alongside a fast-paced, creatively diverse team. You are experienced in coordinating and overseeing project schedules and enjoy collaborating and building consensus in a team. 

Reporting to the Creative Operations Manager, the Creative Production Project Manager undertakes the following RESPONSIBILITIES:

• Partner with the Creative Operations Manager to oversee the execution of creative production, including but not limited to: new product launches, digital and retail initiatives, product photography, and translation. 
• Support in balancing team expectations, business needs, and resources to ensure correct prioritization of cross-functional demands in the Brand Department
• Manage multiple projects simultaneously from start to finish, ensuring successful project completion against deadlines
• Create and maintain project timelines, track progress, and ensure that deadlines
  are met
• Utilize project management software for scheduling, and keep project documentation consistently up-to-date
• Monitor projects and workloads, working with teams and individual staff to adjust assignments and deadlines accordingly
• Manage and execute requests from across the business, and collaborate with stakeholders and colleagues across the organization to drive work forward
• Partner with other business units to ensure smooth, efficient and effective roll-outs of all projects
• Engage relevant stakeholders of all levels at the right time to ensure successful, on-time execution
• Manage and execute requests from across the business
• Brief teams, provide scope of work, project plans, and resource allocation (internal and external)
• Facilitate project meetings with cross-functional project teams for status updates and troubleshooting 
• Effectively manage problems and issues around changing project scope and/or changes in business requirements and raise to management team in a timely manner to ensure the project stays on track
• Establish and support buyer and printer relationships and manage external vendors, including invoicing and budget tracking
• Coordinate digital lightbox content for all retail shop locations to ensure the correct priority of messaging
• Collaborate with retail support and vendors on digital lightbox support
• Support with proofing and quality assurance of all creative assets
• Assist in the development and improvement of internal operating procedures to create efficiencies
• Prepare and consistently update project documentation
• Coordinate with Global leadership, Retail, Brand, Artwork, Store And Space Planning, and Creative teams to ensure seamless communication and information flows

You bring the following QUALIFICATIONS:

Required:

• 3 - 5  years proven project management experience
• 3 - 5 years professional experience in a creative, marketing or creative production environment, ideally managing projects end to end
• Exceptional planning, time management, communication and organizational skills
• A track record of delivering multiple concurrent projects on time and on budget 
• Strong interpersonal skills and ability to motivate and communicate effectively with cross-functional teams and business departments
• Solid work ethic and ability to thrive in a collaborative team environment
• Working knowledge of Adobe CS, specifically InDesign, Photoshop, Illustrator and Acrobat
• Hands on experience with a project management tool (Asana, Wrike, Monday.com, Smartsheet) 
• Ability to work in a fast-paced and pressured environment while remaining proactive, resourceful, and efficient
• Strong attention to detail and a calm approach to tight deadlines 

Preferred:

• PMP, Agile, or similar certification, or equivalent experience 
• In-house, agency or creative services experience 
• A post-secondary education in project management, marketing, communications or a related field 
• Print production or signage and packaging experience
• Experience with retail or integrated marketing campaigns 
• Cosmetics, beauty, or consumer goods background 

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Some of our perks: 

• 26 weeks of fully paid parental leave for eligible employees
• Flexible health, dental and vision plans
• Mental health, fertility and gender-affirming care coverage
• RRSP/401(k) matching
• Bonus program participation 
• 50% off Lush products and spa treatments, plus 2 free products each month
• Paid birthday off and vacation that grows with tenure
• Annual professional development budget

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Job Type: Permanent, Full Time.

The successful candidate will be ideally located within Vancouver, British Columbia or the surrounding area.

Recruitment Process Overview

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