Business Operations Supervisor (Hybrid)

Position Summary

The Supervisor, Document Capture Management (DCM) role provides leadership for daily document capture operations, ensuring service level commitments, regulatory requirements, quality standards, and customer expectations are consistently achieved. The position is responsible for leading and developing associates, managing production workflows, overseeing compliance and records management activities, and driving continuous process improvement across the DCM function. The Supervisor serves as a key partner to business areas, helping align document services with enterprise needs while fostering a culture of collaboration, accountability, and operational excellence.

In today's DCM environment, this leadership role would also be expected to help the team successfully navigate ongoing operational transformation efforts, including technology modernization, digital document processing enhancements, workforce cross-training, and workload balancing across production functions. Success in the role requires the ability to lead through change, support adoption of evolving document-capture technologies, develop workforce capabilities, and ensure operational stability while maintaining high levels of service, quality, and compliance. While these modernization priorities are not explicitly outlined in the historical posting, they align with current DCM operational objectives and the increasing focus on automation, platform evolution, and organizational agility reflected in recent DCM planning and staffing initiatives.

This position is ideal for a leader who combines strong leadership, operational management, process improvement expertise, and change leadership capabilities to help advance DCM's strategic direction while supporting associates and business partners through an evolving document services landscape.

Operational Leadership

• Lead daily Document Capture Management production operations.
• Ensure efficiency, accuracy, quality, and compliance across document capture processes.
• Manage service levels, production standards, and regulatory requirements.
• Serve as a key partner and consultant to business areas using document capture services.

People Leadership

• Hire, train, develop, coach, and motivate associates.
• Foster a positive, customer-focused service culture.
• Develop and oversee training programs for DCM staff.
• Manage team performance and workforce effectiveness.

Process & Program Management

• Establish and implement DCM policies and procedures.
• Lead continuous process improvement initiatives.
• Support strategic changes related to technology and industry developments.
• Coordinate projects involving imaging, digital mail, document processing, and operational improvements.

Compliance & Records Management

• Ensure adherence to Securian compliance requirements.
• Oversee management of original documents before and after imaging.
• Maintain retention schedules and quality control processes.
• Act as the Records Administrator liaison with Corporate Compliance regarding records retention, privacy, storage, and disposal practices.
• Problem solving is guided by policies and procedures; receives guidance and oversight from manager
• Does not typically perform the work supervised

Key Qualifications

Leadership & People Management

• Ability to lead and manage a production team.
• Demonstrated skills in coaching, developing, and motivating employees.
• Ability to foster a strong service-oriented culture.

Operational & Organizational Skills

• Strong organizational and project management skills.
• Ability to coordinate staffing, equipment, technology resources, and production priorities.
• Ability to proactively plan for changing business needs and workloads.

Process Improvement & Technical Aptitude

• Interest in technology, automation, and process streamlining.
• Ability to identify opportunities for operational improvement.
• Understanding of document imaging and document capture operations.

Execution & Prioritization

• Strong prioritization skills.
• Ability to work effectively under strict deadlines and high-volume production environments.
• Strong problem-solving capabilities and attention to operational risk.

#LI-Hybrid **This position will have a hybrid working arrangement, working in-office for a minimum of 4 days a week.** 

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 4 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. 

Preferred Skills:

Accountability, Active Listening, Adaptability, AI Concepts, Coaching, Communication, Decision Making, Effective Delegation, People Management, Prioritization, Relationship Building, Self-Awareness, Strategic Execution, Talent Assessments, Team Management$70,000.00 - $135,500.00

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. 
• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Environmental Health & Sustainability
• Mental Wellness and Disability
• Pride at Securian Financial
• Securian Young Professionals Network
• Securian Multicultural Network
• Securian Women and Allies Network
• Servicemember Associate Resource Group

For more information regarding Securian’s benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at [email protected], by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

Securian Financial is a drug-free workplace.

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