Sales and Business Development , Rakuten Mobile Shop Business - Business Operations Department , Area Business Supervisory Department (GSD)

Job Description:

Department Overview

This department drives business growth by focusing on the operations of Rakuten Mobile shops nationwide and creating customer engagement opportunities through physical retail channels. Each store serves not merely as a place to acquire new subscribers, but as a frontline customer touchpoint that provides a wide range of Rakuten Group services, including telecommunications, financial services, and e-commerce, thereby enhancing the brand experience and supporting business expansion.

Within the department, members with diverse areas of expertise collaborate to drive business growth, ranging from developing and expanding sales channels through major electronics retailers to establishing operational frameworks that support store management and promoting cross-group business initiatives across Rakuten Group.

Position:

Why We Hire

With the expansion of the Rakuten Mobile shop business, there is a growing need to strengthen headquarters functions that support business growth driven by stores. We are broadly recruiting experienced professionals who can make an immediate contribution across a variety of areas, including standardizing business processes, promoting cross-functional initiatives that leverage Rakuten Group assets, establishing back-office functions to support the sales organization, and expanding sales channels through major electronics retailers.

Position Details

Depending on your experience and strengths, you will take on one of the following roles. Your specific assignment will be determined through the selection process.

・Business Development and Promotion

This position is responsible for planning and driving cross-functional initiatives in collaboration with Rakuten Group services, including financial services, e-commerce, and digital content, as well as managing business growth projects originating from retail stores. You will lead initiatives end to end, from initial planning and development through effectiveness evaluation.

・Business Operations Planning and Promotion

This position is responsible for designing and standardizing business processes that support store operations nationwide, as well as promoting cross-departmental initiatives based on KPI monitoring. By understanding the needs of both frontline operations and headquarters, you will help establish a robust operational foundation and drive the implementation of business initiatives.

・Sales Support

This position is responsible for operational management, data aggregation, and management support to enhance the overall productivity of the sales organization. Through accurate and timely execution, you will help create an environment in which frontline teams can carry out their duties smoothly and efficiently.

・Major Retailer Sales

This position drives sales channel expansion and maximizes sales performance at partner stores for Rakuten Mobile. Starting with negotiations and relationship building with headquarters representatives at major electronics retailers, you will lead the entire process, from reaching agreements on sales targets, promotions, and product display strategies to providing support at individual stores.

*Even if your experience in the above areas is limited, we welcome applications from second-career graduates (generally those with approximately three years or less of professional experience), placing particular emphasis on motivation and potential.

Work Environment

Area Business Development Department: 277 employees (including 224 team members)

Mandatory Qualifications:

Candidates must have practical experience in at least one of the following areas:

・Sales experience involving proposals and negotiations with business partners, such as corporate sales, distributor sales, or negotiations with retailer headquarters.

・Experience in establishing operational frameworks or driving initiatives through business process improvement, business operations planning, sales planning, or business development.

・Practical experience supporting sales organizations through sales support, sales administration, or back-office operations.

Desired Qualifications:

・Sales or operational experience in the telecommunications, consumer electronics retail, or consumer goods industries.

・Experience managing and developing multiple stores, such as in a supervisor (SV) role.

・Project management experience, including schedule, quality, and cost management.

・Experience driving cross-functional business initiatives, such as cross-selling initiatives and strategic alliances.

・Data analysis experience using SQL, Python, or BI tools such as Tableau.

Other Information:

Additional information on Location

Japan, Tokyo (some positions are based at the Nagoya Branch Office).

Additional information on Transfer

Yes. There may be opportunities for domestic and international business trips and transfers.

・Working Days: Monday-Friday (Saturdays, Sundays, and public holidays are days off)

・Working Hours: 9:00-17:30 (7.5 actual working hours per day)

・Overtime: Required

・Holiday Work: None

・Rest Area: Available

・Cafeteria: Available (one complimentary meal provided for breakfast, lunch, and dinner)

・Work Equipment: Company-provided PC

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Languages:

English (Overall - 2 - Intermediate)、 Japanese (Overall - 4 - Fluent)