Engagement Specialist

We are seeking a dedicated and compassionate Engagement Specialist to join our River Community Wellness Program team. In this role, you will be instrumental in promoting patient engagement and ensuring the highest level of care through personalized interactions and tailored support. Your expertise as an Engagement Specialist will be key in fostering a supportive environment where patients feel valued and empowered in their healthcare journey. If you have a passion for patient advocacy and a commitment to excellence in healthcare services we invite you to apply and contribute to our mission of enhancing patient experiences and outcomes.

Job Purpose

Contact clients that are enrolled or referred for services and assist them in engaging in treatment. Demonstrate effective interpersonal communication skills with patients, family members,
significant others and other members of the health care team. Performs administrative duties in support of River Community Wellness Program 

Qualifications

Education

• High school diploma or the equivalent.

Specialized Knowledge

• Excellent interpersonal, organizational, writing and computer skills.
• Have experience with navigating the mental health system through personal experience or by assisting a family member.
• Experience working with individuals with mental health diagnoses preferred.

Other Characteristics

• Knowledge of record keeping and report writing techniques.
• Working knowledge of Microsoft platforms: Word, Excel, Power Point.
• Current Basic Life Support (BLS)
• Complies with all OMH and Justice Center requirements 
•  Mental Health First Aid Training

Working Conditions

• Environmentally controlled medical office environment.
• Fast paced environment with occasional high pressure or emergent situations.
• Work hours subject to office needs to ensure coverage during all hours of operation.
• May wear Personal Protective Equipment (PPE) such as gloves or a mask.
• Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public.

Physical Requirements

• Frequent sitting, standing, walking, grasping, carrying and speaking.
• Occasional reaching, bending and stooping.
• Lifting, carrying, pushing and pulling up to 50 pounds, with assistance if needed.
• May need to lift or turn patients who are disabled, with assistance if needed.
• Frequent use of computer, keyboard, copy and fax machine and phone.

It is the employee’s responsibility to know the requirements for certification, limited permit and licensure for their individual profession. It is also the responsibility of the employee to notify the employer of the status of any certification or licensure issue or potential issue. The employee will comply with all of the requirements outlined by the New York State Office of professions for the particular profession.