Chief of Staff - GBS

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Job Summary

The Chief of Staff (CoS) serves as a strategic partner and force multiplier to the Global Business Services (GBS) leadership team, driving alignment, governance, execution excellence, and organizational effectiveness across GBS Value Streams, Capability Services, and regional delivery centers. The role operates at the intersection of strategy, operations, transformation, and governance, translating leadership priorities into actionable outcomes while fostering collaboration across a complex, global, matrixed organization.
We are looking for key talent to take up the role of Chief of Staff - GBS, based in Chennai and reporting directly to GBS Global Head.

What a typical day looks like:

Strategy & Execution

• Partner with the GBS leader to define, refine, and drive the GBS strategic agenda, including service model evolution, scope expansion, and operating model design
• Translate strategic priorities into actionable plans with clear owners, milestones, and metrics, and hold service line leaders accountable for delivery
• Lead or co-lead cross-functional initiatives such as process standardization, automation and digital enablement, location strategy, and cost transformation
• Support key projects like separation, integration, or transition programs serving as a connector across workstreams to surface interdependencies and risks and to ensure continuity of critical services

Market Research and Analysis:

• Conduct internal and external benchmarking to evaluate operating models, service performance, organizational effectiveness, industry best practices and competitive positioning, providing actionable insights to leadership.
• Research industry trends, market dynamics, business models, and transformation opportunities to identify strategic priorities, assess growth potential, and support data-driven decision-making.

Project Management

• Translate strategies/ roadmap into project plans, aligned with business objectives and timelines
• Collaborating with stakeholders in the timely execution of the end-to-end project plans
• Exposure to modern concepts of end-to-end project planning and implementation from scoping to activity sequencing, effort & cost estimation, ROI analysis, risk analysis to quality management.

Operations & Governance

• Own the GBS leadership team cadence, including agenda setting, prioritization, and follow-through on decisions and action items.
• Design and run governance forums such as monthly business reviews, quarterly strategy sessions, and budget and performance reviews.
• Prepare executive communications, presentations, and insights while supporting decision-making through effective stakeholder engagement and issue escalation.

The experience we are looking to add to our team:

• Bachelor's degree in Business, Operations, Finance, or a related field (MBA a plus)
• 10+ years of experience in Strategy, Business Operations, Consulting, Business Excellence, PMO, or Chief of Staff-related roles, preferably within a global or shared services environment.
• Proven ability to develop and execute strategy, lead complex cross-functional initiatives, and drive organizational transformation.
• Strong executive presence, communication, stakeholder management, and influencing skills across all levels of the organization.
• Strong analytical, financial, and project management capabilities, with proficiency in Microsoft Office and reporting tools.

• Familiarity with AI, automation, digital technologies, and process transformation, with the ability to identify opportunities that enhance operational efficiency and business outcomes.

Preferred

• Prior experience supporting a VP/SVP-level or C-suite executive.
• Experience with transformation, automation, or process improvement programs.

• Experience in driving global projects across multiple geographies.

• Familiarity with multi-region delivery models and offshore/nearshore service centers
• Lean Six Sigma, PMP, or similar certification.

Key Competencies

• Strategic thinker with the ability to translate vision into execution.
• Strong business acumen, analytical mindset, and bias for action.
• Executive presence with a collaborative, hands-on approach.
• Influential relationship builder who thrives in complex, matrixed environments.
• Adaptable and comfortable navigating ambiguity and changing priorities.

What you will receive for the great work you provide:

• Health Insurance
• PTO

AS04

Job Category

Operational Excellence

Required Skills:

Optional Skills:

Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).