Regional Retail Manager Northeast

Your Opportunity, Your Team 

• The Regional Retail Manager supports Ballard Designs, and oversees the operations, performance, and growth of multiple business locations within the Northeast region. This leadership role involves managing teams, driving sales, ensuring compliance with company policies, and implementing strategic initiatives to achieve regional and company-wide goals. 

Where You'll Work 

• This position requires traveling to our Ballard store locations up to 70% each month; and includes working up to three weekends per month. 

Candidate must reside in one of the markets of responsibility. This role is hybrid and will require travel to our store locations:  

• Nashville, Tennessee  

• Columbus, Ohio 

• Tysons, Virginia 

• Wayne, Pennsylvania 

• Manhasset, New York 

• Natick, Massachusetts 

• Oak Brook, Illinois 

What You'll Do 

• Make plan & drive EBITDA by creating an inspiring place to work and shop by delivering an exceptional brand experience. 

• Develop and execute strategy to drive sales and build guest loyalty through store programs that include Design Services, BD PLCC, community outreach and additional corporate and regional events throughout the year. 

• Evaluate and develop growth within the Design Services program. 

• Lead weekly management meetings that focus on goal setting, business plan communication and strategic analysis. 

• Optimize management development in floor leadership, division of leadership roles, and business acumen. 

• Model exemplary service and ensure managers perform effective floor leadership to drive sales while maintaining exceptional guest experiences and visual presentation. 

• Work with your HR business partner and VP of Retail on recruiting, hiring, and team member relation concerns 

• Assess performance management through EPI's and motivate team members through daily sales rallies, guest experiences, product knowledge and operational execution. 

• Develop overall teamwork by increasing levels of team responsibility, using individual development plans and holding leadership teams accountable for performance. 

• Maximize team and individual performance through consistent coaching in the moment and feedback using performance management processes. 

• Network, interview, select and on-board new team members. 

• Build positive working relationships with the store teams, VP of Retail, Human Resources, Retail and Operations brand partners, and other Home Office Team Members. 

• Forecast and adjust monthly payroll to maximize productivity, achieve sales/payroll goals and complete workload. 

• Utilize experience performance management metrics to assess team member behaviors for identifying strengths and opportunities. 

• Manage loss prevention and the execution of physical inventory. 

• Conduct weekly one-on-one meetings with all leaders and ensure they are also holding regular touch-base meetings with their team members. This approach fosters focus and cultivates a positive, uplifting, and supportive team environment. 

What You'll Bring 

• Must reside in the geographical location in which we are implementing the role. 

• College degree preferred or equivalent job experience. 

• 5+ years of experience in specialty retail or multi-unit retail business environment. 

• Proficiency using Microsoft Word, Excel, Outlook, Kronos and POS systems. 

• Ability to critically think like a new business owner – grey is always a retail norm 

• Availability to work flexible schedule, including evenings, weekends and holidays. 

• Ability to travel weekly 

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