Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

This position within the Business Risk Management department is responsible to perform the Monitoring & Assurance (M&A) reviews in accordance with the M&A framework with a set of globally aligned methodologies, as well as location specific reviews. The incumbent will monitor any non-adherence to the existing requirements as set out in the bank’s policies and highlight any potential misconduct and emerging risk to the relevant forum and parties.

The candidate is expected to provide coaching and training to staff being monitored to enable them to meet Policy & Procedure requirements.

Main Duties

• Conduct communication surveillance to review, escalate and track potential misconduct/suspicious behaviour and data loss incidents.

• Conduct reviews based on a risk-based program to assess that client facing staff meets the regulatory requirements and internal policy requirements, primarily on fair dealing practices, client suitability, sales and dealing practices, staff conduct matters, pricing, periodic reviews, and gift and entertainment controls. 

• Analyse and identify any potential gaps in existing operational procedures

• Maintain internal documentation as evidence for surveillance work done.

• Explain M&A findings to staff and/or team being monitored.

• Manage stakeholders’ expectations and ensure timely escalation.

• Participate in internal investigation especially relating to matters concerning staff misconduct issues.

• Consolidate and prepare surveillance findings and management reports to Senior Management.

• Collaborate with Front Office and functions within Risk department.

• Assist in process enhancements via robotic and data transformation solutions.

 Requirements