Student Engagement and Academic Administrative Officer (10 months & Third-Party Contract)

Overview:

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work.  All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students.  Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 125th globally and 10th in Australia in QS World University Rankings 2026. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers

Your role

The Student Engagement & Academic Admin Officer plays a key role in supporting the academic success and engagement of students enrolled in the RMIT English Program within the School of English & University Pathways (SEUP). This position provides comprehensive academic and administrative assistance to ensure smooth delivery of classes and learning activities. Core responsibilities include coordinating class-related processes such as student records management, preparation of teaching materials, and support for teachers during lessons and assessments. The role also oversees the Independent Learning Centre, facilitates library services, and ensures timely resolution of academic-related queries from students and parents. Additionally, the position collaborates closely with teaching staff and the Centre Manager to implement student engagement initiatives, uphold rigorous standards for learning resources, monitor student progress, and support activities that enhance the overall educational experience.

Reports to: Centre Manager

Key Accountabilities

Academic and Student Engagement Support (60%)

• Provide high quality administrative and academic support for SEUP programs at the Da Nang campus, ensuring consistent service coverage during evenings and weekends. Coordinate team schedules to maintain timely support for teachers, students, and Teaching Assistants.

• Maintain strong working knowledge of SEUP products, student processes, and RMIT policies to provide accurate, transparent guidance to students and parents. Respond professionally to enquiries, collaborating with the Centre Manager, SRM teams, and relevant stakeholders to ensure timely resolution, appropriate escalation, and ongoing contribution to continuous improvement across academic and professional teams.

• Coordinate core class related processes, including student records management, preparation of teaching materials, and support for teaching staff during lessons, assessments, course survey and academic activities.

• Prepare, coordinate, and maintain teaching resources and academic equipment, ensuring teaching folders, class notice boards, mock test materials, attendance records, and classroom equipment are properly organised, available, securely stored, and promptly repaired in collaboration with relevant departments.

• Coach and support the Teaching Assistant team on academic related matters to ensure consistent service quality, alignment with teaching requirements, and effective support for classroom delivery.

• Monitor student progress, collaborate with teaching staff and the Centre Manager to uphold high standards of learning resources

• Contribute to student retention outcomes by contributing and supporting execution of initiatives that enhance student engagement and academic outcomes

• Oversee the Independent Learning Centre, including library book circulation, overdue management, inductions, and library related activities, ensuring adherence to national resource standards.

• Perform other duties assigned by the SEUP Da Nang Centre Manager to support program delivery.

Office Administration Support (30%)

• Assist with procurement processes by obtaining quotations from local suppliers and preparing purchase requisitions (PRs) and payment vouchers (PVs) under the supervision of the Student Engagement and Administrative Officer.

• Prepare timesheets and supporting documentation for casual staff payments, as well as PVs for staff per diems and reimbursements, ensuring compliance with financial procedures.

Marketing and Event Support (10%)

• Support the planning, coordination, and execution of marketing events and placement testing sessions in collaboration with Marketing and PAS teams, including administrative tasks before, during, and after events.

• Assist with logistics and operational requirements for marketing activities to ensure smooth delivery and alignment with recruitment objectives.

Key Selection Criteria

• Bachelor’s degree in education, English Language majors, or relevant field.

• Minimum 2- year experience in academic administrative tasks or customer service roles.

• Proficiency in Microsoft Office and familiarity with digital tools in teaching and learning

• Strong customer service ethics with the ability to provide professional, timely, accurate, and high-quality advice in line with organisational and compliance requirements.

• Excellent interpersonal, negotiation, and cross-cultural communication skills

• Highly organised, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

• Strong planning, problem-solving, and coordination skills to implement tasks effectively and on time.

• Demonstrated ability to work independently and collaboratively as part of a team.

• Experience in teaching/coaching or academic administration is an advantage.

• Professional conduct aligned with organizational values, including commitment to excellence, innovation, inclusion, and agility.

• Willingness to undertake additional tasks as assigned by the Centre Manager to support the centre development

Additional Information

• Contract duration: 10 months

• Working location: Da Nang Campus

• Highly competitive gross salary

• Annual leave: 1 day per working month

• Private Insurance

• Library on campus and online - access to the RMIT Australia online library

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 6.5 (or equivalent CEST 170). 

To be eligible for this position, you must be a Vietnamese citizen.  Applications received from non-Vietnamese candidates will not be considered.

To Apply

Please submit your CV, cover letter, qualifications, ID, and address your suitability for this position by clicking on the ‘Apply’ button.

Important Notice

• Please ensure your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means. 

• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply. 

• For any questions or support, feel free to reach out to our Talent Acquisition team at [email protected] 

#RMITVietnam

Applications Close:

15 thg 3 2026 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us