Technical Program Manager

ComputerCare

Yesterday

Salary: $105k – $125k/yr
Location: Stockton, CA
Workplace: Hybrid
Type: Full-time
Department: In-house Operations
Seniority: Manager
Experience: 3+ years
Education: Bachelor
Source: Lever

Description

ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.

If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.

Come join us in our mission of being the Human Side of Hardware!

The Technical Program Manager serves as the primary operational liaison for assigned strategic customer programs, ensuring seamless communication, cross-functional alignment, and operational excellence across ComputerCare and customer organizations.

This role is responsible for coordinating execution across Operations, Customer Success, Sales, and customer stakeholders while driving process improvements, influencing key performance indicators, and ensuring service level commitments are consistently achieved. Rather than directly managing frontline employees, the Program Manager enables operational success through collaboration, process optimization, and data-driven decision making.

As ComputerCare continues expanding its managed services business, this position will manage multiple strategic customer programs and help develop scalable operational frameworks that can be leveraged across future enterprise partnerships.

Skills

JiraExcelSalesforceNetSuiteProject ManagementProgram ManagementPMPSix Sigma

Benefits

Comprehensive Medical, Dental, and Vision plans to keep you feeling your best401(k) with employer match—because your future mattersCompany-paid Life Insurance, plus HSA & FSA optionsEmployee Assistance Program (EAP) for real support when you need itAdoption Assistance to help grow your familyCommuter Benefits for an easier rideFree Coursera Professional Certifications to level up your skillsGenerous vacation & sick time, plus paid time off to give back to your community

Technical Program Manager

Description

Skills

Benefits

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