- Location
- HANGZHOU THE ONE PLACE, China
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Workday
Description
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
1. 负责直播间与店铺售前咨询，快速响应，专业解答产品、规格、活动问题。
2. 处理订单、改价、备注、售后申请、退换货、投诉等问题，提升满意度。
3. 核对物流信息，回复发货时效、快递查询、售后政策等用户问题。
4. 记录用户反馈、痛点、建议，定期整理并同步给运营与产品团队。
5. 维护店铺评分，降低差评与纠纷率，提升DSR。
6. 配合大促活动，做好客服排班、话术准备、压力应对。
任职资格
1. 1年以上电商客服经验，抖音/淘宝/快手经验优先。
2. 熟悉电商订单流程、售后规则、物流常识。
3. 沟通温和耐心，服务意识强，有同理心，情绪稳定。
4. 打字速度快，响应及时，能同时接待多位用户。
5. 抗压能力强，适应晚班、大促高强度工作。
6. 责任心强，细心严谨，有团队协作精神。
Job Posting End Date
2026-08-13
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
