Senior Instructor

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Instructors deliver instructor-led training that helps customers adopt and activate Salesforce products and features. They teach both virtual and in-person classes, guiding customers through hands-on exercises, real-world scenarios, and troubleshooting to build practical product skills and drive successful adoption. Deliveries range from 90-minute sessions to 5-day courses.
 

This role requires individuals who are passionate about learning and teaching, and who can learn new products and features in a dynamic, evolving environment. Instructors act as subject matter experts in the classroom, answering questions in real time and helping customers apply Salesforce capabilities to their business needs.
 

Instructors also collaborate closely with Content, Product, and Cloud Success teams, sharing feedback from the classroom to improve training and better support customer experiences.
 

Ideal candidates are experienced in facilitating live virtual and in-person sessions, managing hands-on exercises, troubleshooting issues, and adapting as products evolve. They are strong communicators who enjoy working directly with customers and enabling them to get value from Salesforce, and are able to deliver to beginner through advanced audiences.
 

Instructors are expected to meet a 4.7/5 CSat average and 30–35 delivery days per quarter, supported by ongoing coaching and feedback. Familiarity with Salesforce Agentforce and/or Data Cloud is a plus, as is programming experience. Proficiency in Spanish and/or Portuguese is a plus; strong English delivery is required.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.