Service Advisor

Service Advisor

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

Job Family Definition:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Job Family Definition for Mgr, Progr Mgmt Office:
Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

In a typical day as a Service Advisor, you would...

• Manages customer project delivery.

• Revenue as detailed in Impact section.

• Small to medium /straightforward/ local scope.

• Low risk Straightforward legal and commercial issues.

• Manages project financials including P&L.

• Meets or exceeds SOAR approved budgets.

• Provides reliable financial forecasts to the management.

• Manages business development.

• Identifies and develops new opportunities on current project.

• Supports qualification and opportunity assessment for small straightforward opportunities.

• Acts as opportunity manager for low risk deals.

• Manages client relationships.

• Frequently epresents the organization to external customers/clients.

• Manages internal as well as external resources with a team size less than 7 people.

• Encourages skill development of project team members.

• Provides performance feedback for team members.

What you need to bring:

• First Level University degree. 4-6 years of experience in project management or in like roles/businesses.

• Demonstrates a basic knowledge of key operational policies, processes and methodologies applicable to project management.

• Understands project management methods.

• Participates in the company PM Professions community.

• On a development plan leading to higher PM skills.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Specialist

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.