Data Center Customer Operations III

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
An entry-level opportunity is available offering a role that involves working a n evenly shared 24/7/365 roster, working 12 hour shifts to cater to the diverse needs of customers. The position provides full training and onboarding ensuring that all responsibilities are thoroughly taught and developed. This comprehensive training program equips those with the right attitude and technical capacbility with the necessary skills and knowledge to excel in their role.

With a focus on meeting customer requirements this position offers a dynamic and challenging environment for recent graduates to kickstart their careers in the industry.

Key Responsibilities:

• Queue Management / Reporting: Manage work order requests, meet commitment times, escalate requests according to standard procedures, maintain work records, and update asset databases and systems.
• Installations: Rack and stack customer equipment and support standard infrastructure installations, including fibre trays, ladder racks, cabinets, and cable trays.
• Cross-Connect: Support standard cross-connect installations, terminations, modifications, testing, and cable management across fibre, copper, and coaxial cabling.
• Testing / Troubleshooting: Support standard testing, installations, and Layer 1 cross-connect certification, with opportunities to learn more advanced testing under supervision.
• Stakeholder Partnership: Work with Operations and Security teams and provide backup support to team members when required.
• Customer Management: Deliver a good customer experience, meet work order commitments, support deployments and alterations, and assist customers with access control and escorting.
• Projects: Support project delivery, vendors, and physical customer audits, following standard procedures or working under supervision when required.
• Training: Complete assigned training on time and support new hires when needed.

Qualifications, key skills and experience:

• Commitment to teamwork and collaboration, including participation in 24/7 roster including 12 hour shifts
• Technical aptitude and ability to complete all training and onboarding
• Positive attitude and willingness to continually learn and evolve in the role
• Completion of certification in IT or Telco related course highly regarded
• Hands-on experience or and understanding of fiber optics
• Customer service experience will be highly regarded
• Ability to attain and maintain NV1 Security Clearance (some sites have Customer requirements where we need to have Australian Citizens)

Benefits of the role:

• Full-time, permanent role with a Global Data Center industry leader
• Salary package including annual performance-based bonus and health allowance.
• Access to wide ranging financial, wellness and company benefits and various Employee Assistance programs.
• Working environment offering defines career development path in the Customer Operations Engineering or wider teams
• Continued development and training opportunities onsite and with access to the Equinix Global Operations Academy

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.