Senior Technical Project Manager

Engagement Health

• Own the end-to-end operational health of Atlassian delivery engagements: timeline, scope, resources, budget, and customer outcomes.

• Build, maintain, and actively govern the Jira Plan for each engagement—sequencing tasks, mapping dependencies, tracking milestone progress, and surfacing risks before they become delays.

• Lead weekly status reporting, steering committee updates, and QBR preparation for assigned accounts; own the health dashboard across the portfolio.

• Manage scope proactively: identify and document scope changes early, negotiate trade-offs with clients, and drive change orders to protect margin and delivery integrity.

• Serve as the primary escalation point for project-level issues; coordinate resolution across delivery, product, and customer stakeholders with clear timelines and owners.

Financial Accountability

• Own Estimated Gross Margin (EGM) for all assigned engagements: track actuals weekly against plan, identify margin risk early, and drive corrective action before the period closes.

• Maintain forecast accuracy: track time-to-revenue, milestone achievement, and resource burn against the financial plan, updated weekly so it stays current.

• Own financial milestone tracking: align delivery milestones with revenue recognition events; ensure finance has real-time visibility on all milestone statuses.

• Contribute to pre-sales: co-own SOW development with Account Executives and Architects; translate scope into billable hours, phased delivery plans, and risk-adjusted estimates.

• Generate effort estimates for new engagements, change requests, and additional scope; validate estimates with delivery leads before committing to customers.

Resource Management

• Own resource planning for assigned engagements: match consultant skills and availability to project requirements; surface staffing gaps at least 2 weeks ahead.

• Coordinate with the Manager of Service Delivery on capacity allocation and bench management across the portfolio.

• Track and report billable utilization weekly; identify underallocation or overallocation risks and recommend adjustments before they impact margin or delivery.

• Manage cross-engagement resource conflicts with transparency and data, prioritizing customer outcomes and margin health.

Governance and Standards

• Define and enforce project governance frameworks: cadence, tooling, documentation standards, RACI, decision logs, and escalation paths for each engagement.

• Lead formal retrospectives and lessons-learned sessions at engagement close; convert findings into standardized practices for the internal PMO.

• Maintain Confluence-based project documentation: status pages, risk registers, milestone trackers, and stakeholder communication plans.

• Contribute to the internal PMO knowledge repository; improve templates, processes, and accelerators based on delivery experience.

Champion Atlassian delivery methodology within the team; use Jira and Confluence as the single source of truth for all managed engagements.

Workstream Coordination

• Coordinate across all active workstreams (Account Management, Discovery, Definition, Execution, Change Management, UAT, Review, and Platform Health) to align customer outcomes with execution.