- Location
- Hong Kong, Hong Kong, Hong Kong · published
- Department
- Operations
- Seniority
- VP
- Source
- Workable
Description
About Kody
Kody is growing rapidly across Europe, APAC, and the US. As we scale globally, operational excellence is key to delivering on our product promise, maintaining regulatory rigour, and driving hyper-growth. We are seeking a visionary and execution-driven VP of Global Operations to build our global operational engine from 0 to 1, automate our core processes, and lead our cross-regional teams.
Role Overview
In this high-impact executive role, you will be responsible for designing and deploying a centralized, automated global operations framework from the ground up. You will bridge our presence across Europe, APAC, and the US, establishing a 24/7 follow-the-sun operational model. A core priority will be architecting automated CRM tracking and data-driven systems that streamline client lifecycles, optimize internal workflows, and power scalable international expansion.
Key Responsibilities
1. Global Operational Infrastructure & Automation
- Build System: Design, build, and scale a centralized global operations architecture from scratch to support rapid expansion across Europe, APAC, and the US.
- Systems & CRM Automation: Spearhead the implementation and end-to-end automation of global operational tools, centralized CRM systems, and tracking mechanisms to ensure real-time visibility, data accuracy, and seamless workflows across all markets.
- 24/7 Timezone Operations: Establish and oversee a scalable "follow-the-sun" operational model, ensuring 24/7 continuity in service delivery, onboarding, and client support across multiple time zones.
2. Strategic Operations & Lifecycle Management
- Customer Lifecycle & Onboarding: Own and optimize the complete client onboarding journey and lifecycle operations, reducing time-to-value and driving retention.
- Commercial & Growth Enablement: Partner closely with Sales, Account Management, and Customer Success teams to provide the tools, metrics, and automated process support needed to drive global revenue growth.
- Data-Driven Insights: Establish global KPIs, performance metrics, and operational analytics to champion data-led decision-making across all operational touchpoints.
3. Cross-Functional Leadership & Compliance
- Cross-Functional Force Multiplier: Align Product, Technology, Compliance, and Customer-facing teams to resolve bottlenecks and ensure flawless global execution.
- Regulatory Oversight: Oversee multi-jurisdictional compliance and risk frameworks across the UK, EU, APAC, and US, balancing operational speed with regulatory security.
- Team Building & Escalations: Build, mentor, and lead high-performing, multi-region operational teams while acting as the ultimate escalation point for complex global operational challenges.