Job Description

The purpose of the role is as follows:

To work as a liaison among stakeholders, using a set of tasks and techniques, in order to understand the structure, policies and operations of the bank and to recommend solutions that enable the bank to achieve its goals

Responsibilities:

 

·       Suggest changes in executing work processes to better drive value and benefits for the business.

·       Prepare and share recommendations for process and systems improvements in relevant area of accountability.

·       Facilitate one-on-one or group workshops to elicit, analyze, communicate, and validate requirements for changes to business processes and policies and, where relevant, IT systems.

·       Analyze existing processes and facilitate improvements with stakeholders.

·       Document business/functional requirements.

·       Conduct a gap analysis to identify the most feasible solution to meet requirements.

·       Work with business stakeholders to define metrics/performance goals and acceptance criteria for solution and ensure the implementation of the requirements.

·       Clarify the business requirements and functional/process specifications for relevant stakeholders.

·       Work with project team to define metrics/performance goals and acceptance criteria for solution and system and ensure the implementation of the requirements.

·       Participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications.

·       Participate in post project implementation review.

·       Provide input into compiling or write system manuals where required.

·       Compile training material and provide end-user training to stakeholders where relevant.

·       Prioritize requirements (critical and non-critical) with Project Manager to identify project deliverables and time frames.

·       Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.

·       Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.

·       Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.

·       Anticipates consequences and adapts problem solving based on continual feedback.

·       Act speedily to resolve problems, queries and complaints.

·       Adapt communication styles to meet the needs of different audiences.

Qualifications and Experience:

·       Minimum relevant Degree (e.g. B. Com, BSc Information Systems or Engineering) is advantageous

·       Business Analyst Diploma (Advantageous)

·       Minimum 2+ years relevant experience in a Business Analyst role (Advantageous)

·       Experience in the Custody environment is a requirement

·       Experience on the BaNCS SP system is a requirement

·       Knowledge of the Master File Administration processing in the BaNCS SP system is a requirement

·       Exposure to system testing is a requirement

·       Experience in the Global Custody product set and processes is advantageous

 

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

16/10/26