IT Support and Training Analyst

IT Support and Training Analyst

York | Office based with travel between sites

The Opportunity

A blended IT Support and Training Analyst role within a well established professional services environment.

This is a people focused position, combining:

• End user training and system adoption

• First line and selective second line IT support

• Process improvement and change delivery

You will work closely with the Head of IT and department leads to improve system usage, embed best practice and ensure technology supports operational performance.

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Key Responsibilities

Training and Adoption

• Deliver one to one and group training on core IT systems and Microsoft 365

• Support onboarding and induction for new starters

• Create and maintain user guides, training materials and reference documentation

• Develop super users across departments to drive local ownership

• Monitor system usage and identify proactive training needs

IT Support

• Provide first line support and appropriate second line escalation within a small IT team

• Troubleshoot system and process related issues

• Maintain service levels across a multi site environment

Projects and Change

• Support IT and business change initiatives

• Assist with system rollouts and improvement programmes

• Work with department heads to streamline workflows and promote best practice

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About You

• Strong working knowledge of Microsoft 365 and core IT systems

• Experience delivering user training and supporting system adoption

• Confident communicator, able to adapt style to different stakeholders

• Proactive mindset with the confidence to challenge and improve processes

• Comfortable balancing support tickets, training delivery and project work

• Full driving licence and willing to travel between Yorkshire offices

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The Package

• Competitive salary

• Flexible and hybrid working

• Structured progression framework and development plan

• Pension, life cover and enhanced family leave

• Health cash plan and staff discounts

• Generous holiday allowance including birthday leave

• Cycle to work scheme