L2 Network Engineer - AL

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Join our team as an L2 Network Engineer - AL, where you will play a key role in ensuring seamless network operations for Air Liquide through structured troubleshooting and proactive coordination. • Deliver technical execution of incident, change, and problem management across the NOC scope. • Support L1 teams with in-depth technical investigations and troubleshooting of network issues. • Take ownership of complex network incidents requiring L2 expertise and ensure timely resolution. • Escalate issues to L3 support when advanced analysis or vendor intervention is necessary. • Monitor service continuity and work towards rapid restoration while adhering to operational processes and SLAs.

About you

You are a proactive and reliable NOC Engineer with a strong operational mindset focused on solving network issues efficiently. Your analytical skills help you identify root causes to prevent recurrence, and you thrive in collaborative settings where you communicate clearly and document updates with precision.Your professional skills:• Possess analytical and methodical skills for effective incident investigation and resolution.• Exhibit curiosity and an eagerness to learn with a focus on continuous improvement.• Demonstrate ability to remain calm under time-sensitive tasks and prioritize effectively.• Collaborate effectively with cross-functional teams, including L1, L2, and L3, to enhance operational efficiency.• Communicate clearly and document actions and updates with high accuracy.Your soft skills:• Demonstrate a commitment to delivering results through persistent troubleshooting efforts.• Maintain a detail-oriented approach, focusing on the accuracy of network issue analysis.• Exhibit a customer-oriented mindset prioritizing service quality and adherence to SLAs.• Show adaptability in response to evolving operational challenges.• Promote teamwork and mutual support across all operational levels.

At Orange, you'll find an environment that values your problem-solving skills and promotes your technical ambitions. We are dedicated to supporting your journey of continuous learning and professional development. Expect to make a significant impact by addressing complex challenges and contributing to the success of our operations.

What we offer

The benefits of being Orange

 

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

 

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

 

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months + 1.5 year of teleworking)
• Paternity Leave (15 days + 5 months and 15 days of teleworking)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement
• Flexibility
• Friendly and caring environment
• Global work environment. 

 

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.