Operations Representative

What is the opportunity?

Who wouldn't want to be a part of a collaborative team?

As an Account Service Agent, you will be responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

Day Shift 7:00 to 16:30 – Monday to Friday.

What will you do?

• Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
• You will be required to be trained on several processes
• Handle Investigations
• Be in communication with internal clients
• Being comfortable with computer applications and multitasking with various programs 
• Exercise due diligence in following operational risk policies, procedures standards and guidelines.
• You and your Manager are responsible for your career trajectory so we encourage you to take personal accountability for high achievement and  participate in bi-weekly coaching sessions (we want to see your grow)

What do you need to succeed?

Must-have:

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Excellence Communication skills
• Passion for clients and their needs
• Data entry skills
• Flexibility (hours and other departments within the center)
• Be able to work under tight deadlines and stay organized
• Clear attention to detail 

Nice-to-have:

• Branch experience

What’s in it for you?

We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in an agile, collaborative, progressive, and high-performing team
• The opportunity to interface with executives from many different parts of the organization

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

1 PLACE VILLE MARIE:MONTRÉALMontréalCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-07-092026-07-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.