- Location
- Annapolis Junction, MD
- Department
- Engineering
- Education
- Master
- Source
- Paylocity
Description
Description
Performs maintenance, sustainment of existing networks, and identification/correction of issues.
- Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
- Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
- Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures.
- Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
- Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary
- Activates/deactivates network lines according to established schedules.
- Performs first- and/or second-level problem determination (first level is help desk).
- Interfaces with users and/or network vendors.
- Can follow detailed work instructions.
Skills
JavaScriptReactjQuery.NET
