Sales Development Representative Team Leader

Sales Development Representative Remote Team Leader  

Hybrid Location: 

• Must be located in Columbus, Ohio or surround areas and able to work in our Worthington, Office 3 days per week. 

We seek a dynamic, results-driven Sales Development Representative Remote Team Leader to train, lead, coach, and inspire a high-performing remote team of sales development representatives (SDRs). This individual will ensure daily “top of funnel” targets are met or exceeded, continuously optimize call center operations, and foster a high-energy, motivated environment that delivers world-class customer engagement. 

Key Responsibilities: 

Leadership & Supervision 

• Lead, manage, and mentor a team of 10-15 SDRs to meet performance goals and KPIs. 

• Conduct daily team briefings, motivational huddles, and one-on-one performance reviews. 

• Create a culture of accountability, enthusiasm, and continuous improvement. 

Performance Management 

• Monitor real-time call activity and campaign progress using Salesforce (or other CRM tools) and dialer tools. 

• Analyze performance metrics, generate actionable insights, and implement strategies to optimize results. 

• Manage scheduling, call routing, and workload balancing for maximum efficiency. 

Training & Development 

• Enhance and implement “best in class” onboarding training and continuous skill development programs. 

• Develop SDR resources/tools (e.g., call scripts, objection-handling techniques, and compliance guidelines) to disseminate best practices and promote regulatory compliance. 

• Conduct regular quality assurance reviews and coach team members to elevate performance. 

Reporting & Analysis 

• Prepare and present daily, weekly, and monthly reports on performance, trends, and forecasts. 

• Use data to identify high and low performers and implement individualized action plans. 

Team Building 

• Partner with Talent Acquisition Team for recruiting, interviewing and retaining top talent 

Qualifications: 

• Minimum 2 years’ experience managing a remote high performing Sales Development Representatives, Outbound Call Associates, or related. 

• Experience leading/executing B2B sales, lead generation, or customer retention campaigns is highly desired. 

• Proven track record of meeting and exceeding team sales targets. 

• Energetic and passionate about driving results and developing people. 

• Exceptional leadership, motivational, and interpersonal skills. 

• Strong knowledge of CRM systems, dialers, call analytics, and marketing best practices. 

• Excellent communication, coaching, and conflict resolution skills. 

Preferred Attributes: 

• Bachelor’s degree preferred 

• Process-oriented with a focus on efficiency, quality, and consistency. 

• Tech-savvy and comfortable with data-driven decision-making. 

• Ability to thrive in a fast-paced, metrics-driven environment.