Product Manager – Decisioning

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Team Overview

As a Product Manager for Decisioning, you will support the development, growth, and ongoing management of our decisioning products and partner relationships. Working closely with strategic partners, customers and commercial teams, you will help shape product enhancements, deliver partner roadmap initiatives. This role provides an excellent opportunity to develop skills in product strategy, partner management, customer engagement, and decisioning solutions. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Product Management

• Support the development and execution of product strategies and roadmaps for decisioning products, partners and services.

• Contribute to proposition development, product discovery activities, and business case creation for new product enhancements and opportunities.

• Gather and analyse customer, partner, market, and competitive insights to identify opportunities for product improvement and innovation.

• Assist with prioritisation of product initiatives, balancing customer needs, commercial objectives, business strategy, and technical considerations.

• Support the communication and execution of product roadmaps across internal and external stakeholders.

• Track product performance against key metrics, including revenue, customer adoption, feature utilisation, retention, and customer satisfaction.

• Monitor market trends, competitor activity, and emerging industry developments to help inform product decisions.

• Ensure products comply with internal governance standards, regulatory requirements, and quality frameworks.

Decisioning Partner Management

• Develop and maintain strong relationships with strategic partners, acting as a trusted day-to-day contact.

• Work closely with partners to represent our customer requirements in to their roadmaps and operational processes.

• Support partner governance activities, including performance reviews, roadmap discussions, and issue resolution. 

• Engages with key stakeholders to drive development and completion of projects, aligning with business strategy, Group policies and regulatory requirement.

• Coordinate with partner organisations to support successful product delivery, implementation, and ongoing optimisation.

• Escalate and manage risks, dependencies, and issues impacting partner or customer success.

• Support partner enablement through product training, communications, and go-to-market activities.

• Measures product performance and KPI’s including revenue and churn, product sales, feature usage, win / loss

• Ensure all product development is compliant with the requirements of the Product Governance and Management Policy and Product Quality Standard

• Ongoing management of product performance to ensure business cases and defined benefits/performance expectations are fully realised, ongoing compliance with legal and regulatory requirements with any issues and/or incidents are managed to resolution

• Contribute to the business objective of improving Trans Union's Net Promoter Score through the effective completion of product development and product management activities

Required Knowledge And Experiences

• Credible, authoritative and able lead and deliver strategy

• Strong intellect, capable of analytical and strategic thinking and complex problem solving and prioritisation

• Commercially astute with track record of delivery of numbers based on forecasting and budget requirements

• Understanding of key markets and trends with an enthusiasm for innovation and new technology

• Highly articulate with effective verbal and written communication skills to influence a range of senior internal and external stakeholders

• Disciplined with strong planning and organisation skills and the ability balance multiple conflicting priorities

• Project managements skills

• Educated to degree level

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

 

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Advisor, Product Management