People Operations Senior Associate

Smith+Nephew is hiring People Operations Senior Associate with German.

Join a dynamic team reporting to the GBS HR Services Lead, responsible for delivering top-notch customer service and handling HR administrative tasks for EMEA operations. As the primary contact for HR inquiries, assist employees and managers across the organization while supporting their use of our HR System (Workday) and ensuring seamless processes. Strong organizational skills are crucial for managing caseloads and meeting Service Level Agreements within Global Business Services protocols.

What you will be doing?

• Customer-Centric Approach: Provide consistently high-quality service to customers, ensuring prompt resolution of inquiries, issues, and complaints with a professional demeanor, prioritizing a positive customer experience.

• Data Integrity and Management: Accurately input and maintain employee data into Workday and associated HR systems, adhering to predefined standards and timelines, while meticulously managing records and documents according to established procedures.

• Service Optimization: Utilize the service management system to accurately reflect and address query nature, ensuring optimal customer satisfaction levels and timely handling of workflow requests in alignment with operational guidelines.

• Adherence to Standards: Ensure strict compliance with corporate policies, HR service standards, and established processes, rectifying any deviations observed among staff to maintain conformity and consistency in service delivery.

• Continuous Enhancement: Continuously assess and understand customer needs, both internal and external, leveraging performance indicators to improve service quality. Actively contribute insights and ideas to refine the HR Customer Service Delivery strategy.

What will you need to be successful?

• Education: minimum of bachelor degree

• Experience: HR Qualification or Relevant Experience, like for example Customer Service in corporate environment (2 + years of experience).

• Nice to have: Demonstrated proficiency in HR administration within a regional Shared Services context. Pursuing or possessing HR-related qualifications or substantial experience aligning with HR functions.

• Languages: fluency in English and German; min. B2

• Adeptness in Microsoft Office, Workday HR systems, along with self-motivation, organizational prowess, prioritization skills, and analytical problem-solving abilities

The anticipated gross annual base compensation range for this position is 77 500–116 000 PLN.
The actual base pay offered to the successful candidate will be based on objective, job related factors including (but not limited to) relevant skills, qualifications and experience, scope and responsibilities of the role, geographic location and internal equity considerations. Compensation decisions are made using consistent and gender neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

At Smith+Nephew we offer

Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website 

Your Future: annual bonus, life insurance, company stock saving plan 

Work/Life Balance: paid volunteering hours, flexible approach 

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform 

Flexibility: possibility of working in hybrid model 

Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies 

Extra Perks: referral bonus, recognition program, mentoring program 

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