Job Description

Job Overview

The Technical Manager – Nuvolo Project Tool will lead the integration, launch, and ongoing support and enhancement of procurement functionalities within the Nuvolo platform. As a ServiceNow-based solution, Nuvolo supports asset, facility, project, real estate, and workplace operations. The role focuses on delivering tool upgrades, implementing procurement specific configurations and workflows, and managing the platform launch globally. This high-profile initiative requires effective coordination, change leadership, and stakeholder alignment to ensure smooth adoption and maximize business value across the region.

Key Responsibilities:

• Direct project management activities for Nuvolo platform upgrades and integrations, with emphasis on the procurement integrations, custom workflows, and feature enhancements related to procure-to-pay processes such as requisitioning, supplier management, invoicing, and payments.

• Develop and carry out comprehensive project plans, including timelines, milestones, resource allocation, budget management, and risk registers for procurement related changes, while providing ongoing support to business operations.

• Work closely with cross-functional stakeholders, including procurement, finance, IT, suppliers, and Nuvolo partners, to gather requirements, prioritize enhancements, and ensure alignment with business objectives and long-term sustainability.

• Lead the planning and execution of the Nuvolo platform launch across all remaining business units, overseeing regional configuration, localization, testing, and deployment as part of a multi-phase project.

• Coordinate phased rollouts, pilot programs, and go-live activities tailored for new business units, ensuring compliance with regional regulations, time zones, and operational needs.

• Manage comprehensive change activities for the North America launch, including impact assessments, stakeholder mapping, communication strategies, resistance management, and adoption tracking across various teams and locations.

• Create and deliver targeted training initiatives, user guides, quick-reference materials, and support resources designed for users to facilitate a smooth transition and high adoption rates.

• Provide hypercare support during and after launch, including issue resolution, feedback collection, and rapid enhancements to stabilize procurement functionalities in live environments.

• Track launch success using key metrics, such as user adoption rates, transaction volumes, error rates, and satisfaction scores, and lead continuous improvement efforts for the North American rollout.

• Oversee dependencies, risks, and escalations unique to a large-scale regional launch, including multi-site coordination, vendor alignment, and integration with existing systems.

General Responsibilities (Ongoing Platform Support):

• Manage the complete change lifecycle for procurement updates, from design and testing through deployment, user enablement, and sustainment.

• Conduct change impact analyses, develop mitigation strategies, and implement tailored communication and engagement plans to minimize disruptions.

• Deliver ongoing platform support, including issue triage, coordination of minor enhancements, and recommendations for procurement process optimizations within Nuvolo.

• Host regular stakeholder meetings, demonstrations, status reports, and governance reviews to maintain transparency and alignment.

• Ensure compliance with change control, governance, ServiceNow/Nuvolo best practices, and internal standards.

Qualifications, Required Skills & Competencies:

• Bachelor’s degree in Business, Information Technology, Project Management, or a related field.

• Over five years of project and/or change management experience, with at least three years in enterprise software implementations. Experience with ServiceNow platforms or IWMS solutions, especially Nuvolo, is highly desirable.

• Proven experience leading organizational change and driving user adoption for complex technology transformations.

• Proficiency with project management tools such as Jira, Microsoft Project, ServiceNow PPM, and Smartsheet.

• Outstanding communication, stakeholder influence, and facilitation skills for executive and cross-functional audiences.

• Analytical mindset with excellent problem-solving and risk management abilities.

• Ability to excel in a fast-paced, multi-stakeholder environment, with occasional travel required.