Project Manager, Customer Programs

Job Summary:

Leads the coordination and execution of customer facing energy programs by partnering with internal teams and external stakeholders to monitor performance, enhance processes, and ensure effective, compliant delivery that strengthens customer engagement and advances organizational and energy policy objectives.

Job Description:

• Plans and leads the coordination, implementation, and daily execution of customer energy programs to ensure the effective delivery of a diverse and evolving portfolio of customer-focused initiatives to deliver results aligned with projects scope, timeline ensuring compliance with regulatory requirements and organizational objectives.

• Manages resources and internal/external stakeholder expectations serving as the primary program lead for assigned initiatives, coordinating across internal departments and other resources to ensure effective program execution and customer engagement.

• Monitors and analyzes program performance metrics and operational data to contribute to inform long‑term planning and strategy, identify risks and improvement opportunities and drive process enhancements through cross‑functional collaboration.

• Develops and presents comprehensive program performance reports, project updates, and stakeholder communications to monitor progress, address risks, ensure regulatory compliance, and enable effective decision-making across the organization.

• Collaborates with cross-functional teams to ensure program activities align with applicable tariffs, policies, and regulatory directives.

• Provides guidance and support to program staff and analysts to ensure effective program administration and outstanding customer service.

• Leads, models and ensures consistent application of policies and regulatory standards across teams to support ethical operations and mitigate compliance risks.         

• Leads and validates the planning and execution of restoration and emergency preparedness activities to strengthen operational resilience and response capacity.

• Assumes and oversees expanded duties aligned with organizational priorities and professional scope to drive departmental effectiveness and strategic alignment.

Additional Job Description:

Education

• Bachelor’s degree in project management, business administration, economics, engineering, or related field. Master’s degree is preferred.

Experience

• 5 years’ experience in a similar functional role managing projects, preferably within a corporate or cross-functional environment, with at least 3 years’ in a Project Coordinator role, similar role, or proven experience working in project management and 2 years’ experience in energy industry or direct utility experience with programs related to the role.

• General knowledge of electric utility business processes.

• Experience working in fast-paced, dynamic environments

• Experience with programs such as Power BI, R, Python or other data management applications is an asset and project management tool. (preferred)

Additional education may substitute for the required experience when it aligns with the competencies and knowledge necessary for the role:

• Master’s degree in a relevant field may substitute when accompanied by a minimum of 3 years’ experience performing related functions and at least 2 years’ experience working as Project Manager or 5 years as a Project Coordinator.

• Bachelor's degree accompanied by a Professional Certification PMP, CAMP, or other PM related certification may substitute when accompanied by a minimum of 3 years’ experience performing related functions and at least 2 years’ experience working as Project Manager or 5 years as a Project Coordinator.

Competencies (Skills)

• Program Leadership: Guides effective delivery of customer energy initiatives.

• Stakeholder Coordination: Manages collaboration across internal and external partners.

• Data & Performance Analysis: Evaluates metrics to inform strategy and improvements.

• Regulatory Compliance & Reporting: Ensures adherence to requirements and delivers clear program reporting.

• Team Guidance: Supports teams to strengthen program execution and service.

Licenses/Certifications

• Professional Certifications as PMP, CAMP, Agile, among others are preferred.

Travel Requirements

• 20%

Physical Demands:

• Stationary Position: Frequently

• Pushing/ Pulling/ Reaching: Seldom

• Kneel: Seldom

• Grab: Seldom

• Bend: Seldom

• Lift/Carry over: 16 to 35 pounds

Working Conditions:

• Wet or humid: Seldom

• Working near or on moving mechanical parts: Never

• Working near or on heavy machinery: Never

• Working in high places: Never

• Exposed to fumes or airborne particles: Never

• Frequency of working in outdoor weather conditions: Seldom

• Work with electricity: Never

• Loud noise conditions: Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.