- Location
- CN - Suzhou, China · CN - Shanghai - Lab
- Type
- Full-time
- Department
- Customer Service
- Experience
- 5+ years
- Source
- Workday
Description
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.
With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.
With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.
As a Customer Service & Sales Support Specialist, you will be a vital part of our commercial operations, working closely with Sales, Finance, Logistics, and our customers to ensure seamless order execution and an excellent customer experience. You will contribute directly to business success by enabling accurate, timely, and reliable order-to-cash processes, supporting sales growth, and strengthening customer satisfaction. This role offers the opportunity to collaborate across functions, take ownership, and make a tangible impact in a dynamic, global organization that continues to grow and evolve.
Essential Job Functions:
- Manage customer master data creation and updates, ensuring accuracy and compliance within internal systems
- Process and follow up on customer orders in a timely and accurate manner, from order receipt through delivery
- Coordinate timely billing activities and collaborate closely with Finance on invoicing and related matters
- Receive, document, and actively follow up on customer complaints, ensuring resolution and continuous improvement
- Arrange and coordinate domestic transportation with appointed service agents, monitor shipment progress, and ensure on-time delivery
- Support sales activities including quotations, price registration, sample arrangements, and customer requirement questionnaires
- Monitor receivables, overdue items, and payments in partnership with Sales and Finance to support healthy cash flow
Qualifications & Experience:
- Bachelor’s degree in a relevant field
- Min. 5+ years of professional experience in customer service, sales support, logistics, or a related function
- Fluency in written and spoken English; Japanese language skills are preferred
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Collaborative mindset with a proactive, solution-oriented approach and high attention to detail
Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
Skills
ComplianceCustomer Service
