Benefits Coordinator

High Point University is currently seeking a full-time Benefits Coordinator. The Benefits Coordinator supports the administration of employee benefits programs and works closely with the Sr. Benefits Administrator to ensure efficient day-to-day operations. This role serves as a key point of contact for employees across the University, including faculty and staff, as well as a growing network of dental clinics and optometry practices.

This position focuses on benefits coordination, customer service, and administrative support, ensuring employees receive timely and accurate assistance with their benefits.

QUALIFICATIONS:

Education

• Bachelor’s degree in human resources, Business Administration, or related field preferred
• Equivalent combination of education and relevant experience will be considered

Experience and Training

• 0–2 years of experience in Human Resources, benefits, payroll, healthcare administration, or administrative support preferred
• Experience supporting higher education, multi-site, or clinic-based environments is a plus
• Familiarity with HRIS systems (such as Workday) preferred

Knowledge, Skills, Ability:

• Strong customer service skills with the ability to communicate effectively with various employee populations (faculty, staff, and clinical teams)
• Ability to build relationships across multiple locations and departments
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced, growing environment
• Ability to handle confidential information with discretion
• Basic problem-solving and analytical skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to learn and apply benefits policies, procedures, and guidelines
• Team-oriented with the ability to work collaboratively with HR, Payroll, vendors, and clinical leadership

Essential Functions:

• Partners with the Sr. Benefits Administrator to support the day-to-day administration of employee benefits programs
• Serves as a first point of contact for benefits-related questions from faculty, staff, and clinical employees; escalate complex issues as needed
• Provides benefits support to multiple locations, including dental clinics and optometry practices, ensuring consistent communication and service
• Assists with new hire onboarding and benefits enrollment, including preparation of materials and employee guidance
• Supports open enrollment activities, including employee communications, system updates, and enrollment tracking
• Process and tracks benefits changes, including new hires, qualifying life events, and terminations
• Maintains accurate benefits data in HR systems and ensure data integrity across multiple employee groups
• Assists with benefits invoice reconciliation and identify discrepancies for review
• Coordinates with Payroll, HR, and external vendors to resolve routine benefits issues
• Supports leave of absence tracking and documentation in partnership with HR and Payroll
• Assists in preparing and distributing benefits communications tailored to both campus and clinical employees
• Maintains organized records of plan documents and employee benefits information
• Runs standard reports and assist with basic data tracking, audits, and reporting needs
• Provides administrative and project support to the Benefits team as needed

Accountability:

• Works under the guidance of the Sr. Benefits Administrator to support the administration of employee benefits programs
• Ensures accuracy, timeliness, and consistency in servicing a varied and geographically distributed workforce
• Maintains confidentiality and compliance with internal policies and procedures

For more information regarding this position, please contact Melissa Marion, Assistant Vice President of Human Resources, at 336-841-4698 or [email protected].

Review of applications will begin immediately and will continue until the position is filled. Start date for the position is July 2026.

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