Supervisor Client Service

Under policy direction from the Hospital Manager or Field Manager with support of and input from Medical Director, the Office manager performs a wide range of difficult to complex administrative activities related to hospitals providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to support effective business operations.

Knowledge, Skills and Abilities: • Customer service. • Human resource skill. • Financial budget management. • Knowledge of sales and marketing techniques. • Good communication skills, both written and oral, goal oriented • Background in managing service oriented operations. • Ability to plan, organize and effectively present ideas and concepts. • Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively. • Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.

Education and Experience: • High School Diploma. • Must have a minimum of 2 years experience in medical care facility operations management with profit and loss responsibility. • Budget management experience. • Knowledge of sales and marketing techniques. • Human resource skills. • Training and client relations experience. • Thorough knowledge of the veterinary profession.

Physical Requirements: • Dependable attendance is required. • Any allergies to animals must be controllable through medication. • Must be able to lift 40 pounds. • Must be willing to work long or irregular hours under pressure conditions. • This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day. • Visual acuity sufficient to maintain accurate records; recognizes people and understands written directions. • Ability to speak and hear sufficiently to understand, give information in person and over the telephone. • Fine motor skills adequate for utilizing office equipment such as facsimile machines, copiers and computer keyboards.

Client Management: • Oversees training of all staff in accordance to the principals of the VCA Mission Statement, Three Steps Of Service and VCA Standards of Client Service and that the above is known and practiced by all. • Oversee client flow to insure that clients and patients are seen and treated in a professional, timely and competent manner. • Responsible for administration and review of non-medical client complaints. • Oversee call back system including overdue reminder calls. • Oversee collections and returned checks. • Oversee billing, calculation of any discounts and other special accounts

Office Management: • Modify and update systems and procedures wherever needed to better serve clients, patients, the practice and employees (i.e., modify schedules for the most productive use of time). • Verify receipt of all supplies, mark invoices and packing slips received and send them into payment to corporate. • Prepare packets of information to be sent to the corporate office. • Sort and process the daily mail. • Management feedback reports - bi weekly. • Perform transaction corrections. • Make certain bank deposits are made daily. • Ensure that the OSHA and Safety program and procedures are being continuously monitored, updated and reported so the hospital is in safety compliance.

Compensation: $25-$32 based on qualifications and experience

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.