Information Technology Manager (INTERNAL CANDIDATES ONLY)

Manages and oversees the District’s Information technology requirements, along with determining, administering and managing organization-wide software requirements of the District. Manages the technical aspects of District IT-connected projects in a collaborative environment across departments. Oversee, plans, designs, implements and maintains a variety of systems and programs; coordinates assigned activities with District departments, divisions and outside agencies. 

Develops and administers the District’s IT operating and capital budget proposals; forecasts expenditures; evaluates technology investments, lifecycle costs, and alternatives; monitors approved expenditures; and manages technology procurements and renewals within District purchasing policies and delegated authority; represents the District on issues concerning the various information technology software, hardware, and related products and services managed by the work unit and performs other related work as required. 

The Information Technology Manager directs the District’s information technology and cybersecurity programs and leads technology-related compliance efforts in coordination with executive management, legal counsel, Human Resources, and other responsible departments.

Positions assigned to this class are characterized by their independence, autonomy, broad-range of responsibility and accountability for completion of complex and difficult assignments, projects and special studies related to multiple Information Technology and Cyber Security-related programs at various District facilities.

This classification is distinguished from the Information Technology Systems Analyst/Systems Engineer in that the Systems Engineer has responsibility for specific, assigned IT specialty areas and projects. The IT Manager directs the work of all IT staff members as well as performs a wide variety of professional level duties including full managerial oversight and direction of the IT work unit.

This classification reports to the Chief Executive Officer. 

This classification supervises all subordinate Information Technology classifications and functions as a project team lead/manager.

• Technical Expertise in Functional Area: Advanced knowledge of Information Technology and Cyber Security systems programs, software, and hardware.
• Effective Communication: Effectively communicating with internal and external stakeholders, orally and in writing. 
• Project and Program Management: Leads technology projects and programs from planning through implementation and operational transition, managing scope, budgets, schedules, risks, resources, and stakeholder expectations consistent with District policies and requirements.
• Collaboration: Working collaboratively alongside a variety of internal and external agency stakeholders to effectively achieve District goals and objectives. 
• Ethical Public Service: Upholding ethical standards, promoting transparency, and ensuring adherence to workplace ethics, conflict of interest policies, and regulatory compliance requirements. 

• Manages technology vendor and service-provider relationships, including support agreements, licensing, renewals, service requirements, performance monitoring, and escalations; coordinates contract administration and verifies delivery of contracted services.
• Establishes and oversees technology controls that protect the confidentiality, integrity, and availability of District information and support applicable records retention requirements.
• Accomplishes information technology staff results by communicating job expectations; planning , monitoring, and appraising job results; coaching, counseling, disciplining and developing employees; initiating, coordinating, and enforcing systems, policies, and procedures. 
• Leads the District’s cybersecurity program across on-premises and cloud environments, including identity and access management, endpoint and network security, vulnerability and patch management, security monitoring, and incident response; establishes security standards, prioritizes remediation, and coordinates response and recovery with District leadership, staff, and external providers. 
• Conducts cross-training in areas of primary responsibilities as appropriate. 
• Provides user assistance and support with all GET’s employees. Has the ability to diagnose and resolve issues quickly and efficiently with patience to work with a variety of teams, users and customers a various skill levels. Maintains quality service by establishing and enforcing organization standards. 
• Supervises move, change, install, repair, or removal of servers, workstations, data communications equipment such as network hardware, cables, and wires. 
• Leads IT disaster recovery planning and the technology components of business continuity; establishes recovery priorities and objectives with District leadership; oversees backup protection, restoration testing, recovery documentation, and corrective actions; and coordinates technology recovery following significant incidents or disruptions.
• Directs the resolution of complex technology incidents and service outages; serves as a senior technical escalation resource; coordinates staff and vendor response; and ensures root causes, corrective actions, and service impacts are documented and addressed.
• Upgrade systems with new releases and models, make recommendations and upgrade plans as necessary. Research new technologies and determine cost and feasibility based on requests from clients. 
• Knowledge of report development utilizing the Microsoft Office suite of applications, and other specialty reports as directed management.
• Directs the design, implementation, operation, and lifecycle management of District technology infrastructure, including servers, virtualization, storage, networks, telecommunications, endpoints, and cloud services. Establishes technical standards, oversees testing and acceptance, and performs advanced technical work as operational needs require.
• Provide supervision, guidance, compliance and adherence to EEO/Affirmative Action Plan related policies and processes to ensure discrimination free workplace. 
• Manage work unit in adherence to the Agency Safety Plan (ASP), report observed safety conditions as required. 

• Develops, implements, and evaluates goals, objectives, policies, procedures, and work standards for the IT work unit.
• Selects or recommends the appointment of IT staff within delegated authority; manages performance, promotes employee engagement and productivity, and supports professional development.
• Plans, organizes, evaluates, coordinates, and directs the work of technology professionals and technical staff; 
• Monitors technology trends and quickly adapts to changing environments; 
• Analyzes business problems and makes recommendation based upon findings; 
• Provides expert professional technology consultant services to the senior management team, employees, and supervisory staff;
• Evaluates and implements changes in work methods, determines workload methods and standards, and establishes measures of effectiveness;
• Consults with staff on priorities and issues in need of resolution and advises on appropriate course of action;
• Conducts complex research; prepare and present reports including recommendations and conclusions to internal and external stake holders;
• Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. 
• Maintains professional and technical knowledge by attending educational workshops and conferences; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Directs technological research by studying organization goals, strategies, practices, and user projects. 
• Partners with District departments to identify business and operational technology needs and directs the IT components of related projects, including system integration, network connectivity, access controls, cybersecurity, vendor coordination, implementation, and ongoing support. 
• Coordinates technology support for transit systems such as fare collection, payment processing, vehicle communications, and other connected operational applications.
• Manages multiple simultaneous projects with timelines up to several years. Maintains excellent time management and organizational skills goals and plans and maintain timelines and status reports. 
• Suggests Capital Projects keeping the needs and requirements of the District and District customers in mind. Researches and evaluates hardware and software technology options along with cost/benefit analysis for future and on-going projects
• Inform, assist and educate Executive Team on technical aspects of District business and projects. Deliver presentations and attend required meetings.
• Reports to work as scheduled which may include early mornings, late nights, evenings, weekends and/or holidays.

• Other related duties as assigned. 

• Five (5) years of increasingly responsible full-time work administrative and technical experience; OR 
• An equivalent combination of training and experience, which provides the capabilities to perform the described job duties; 

AND 

• Three (3) years of supervisory/managerial experience.

• Principles of planning, organization, administration, management, and supervision.
• Tools and techniques of project planning and management;
• Statistics, data management and graphic presentation; 
• Program monitoring and evaluation techniques; 
• Related computer applications.
• Principles of and current trends in information technology including information systems software and hardware technologies
• Applications life cycle, requirements assessment techniques, information technology security methods.
• Applicable federal, state and local rules, laws and regulations applicable to the use of technology.
• General computer hardware, software and network architectures
• Various hardware platforms, firewalls and security design, technical documents protocols including manuals, schematics, procedures and specifications.
• Communications protocols, telecommunications and information processing environments.
• Principles and practices of leadership, motivation, team building, and conflict resolution;
• Principles and practices of supervision, training, and personnel management.
• Principles and practices of labor relations and employee relations;
• Administrative principles and methods, including goal setting, and program development and implementation;
• Concepts, practices, procedures, methods, and techniques used in planning, coordinating, and implementing programs, projects, strategies, and activities for internal and external audiences. 
• Public speaking techniques and practices. 
• Methods of maintaining information in digital and/or hard copy files. 
• Technical methods of researching, gathering, organizing, and reporting data. 
• Methods of prioritizing, planning, and organizing work including effective time and project management techniques. 
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, community partners and individuals of various ages, socio-economic, and cultural groups. 

• Requisite reading, mathematical, written language and verbal skills in order to perform the essential functions of the job as listed herein.
• Strong computer skills.
• Report writing and presentation.
• Knowledge of proper English usage, including spelling, grammar, and punctuation.
• Proficiency with business productivity, collaboration, reporting, and presentation applications, and knowledge of enterprise application administration, integration, access controls, and vendor support.

• Establish priorities, set goals and objectives and effectively manage projects and programs;
• Exercise sound, independent judgment within established guidelines
• Recognize problems and to develop effective solutions
• Supervise and evaluate the work of supervisory and technical personnel;
• Represent the District effectively in meetings with governmental agencies, community groups, boards and commissions, and the public.
• Select, train, motivate and evaluate assigned staff; 
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. 
• Design, write, prepare, produce, and deliver accurate and effective communications; and compose correspondence, reports, and other written materials independently or from brief instructions. 
• Analyze, interpret and apply rules, regulations, policies, procedures and contracts.
• Learn and understand the organization and operation of Golden Empire Transit and of outside agencies to successfully complete assigned responsibilities. 
• Create, develop and implement training programs. 
• Interact professionally with various levels of management, employees and regulatory agency personnel.
• Maintain a calm demeanor in stressful situations. 
• Safely operate a vehicle to perform assignments. 

• Establish and maintain effective working relationships within the department and with other divisions, departments, vendors, community partners, agencies, and the public.
• Ability to develop and maintain record keeping systems and procedures..
• Ability to develop and present educational programs and/or workshops related to IT projects, programs and infrastructure. 
• Ability to communicate effectively both orally and in writing and enforce safety programs and protocols.
• Ability to work independently.
• Ability to handle multiple priorities, organize work, and meet frequently changing deadlines.
• Ability to analyze a wide variety of data and prepare well organized written and oral reports and presentations; 
• Ability to build and maintain positive working relationships with other agencies, co-workers, and the public using principles of good customer service.
• Research, compile, and analyze information, develop and evaluate alternatives, reach valid conclusions; prepare reports and supporting recommendations. 
• Ability to maintain accurate records, files and databases. 
• Follow oral and written directions.
• Ability to effectively represent the District. 

• Adhere to established work schedules and timelines. 

• Ability to work early mornings, late evenings, holidays, and/or weekend assignments, travel to various locations for off-site meetings and events when required.