E-Commerce Support

Description

We are seeking a detail-oriented, organized, and motivated individual to join our production team supporting the specialty sales branch of the Fresno Mission thrift stores.

The E-Commerce Support role is responsible for helping identify, research, prepare, list, organize, and fulfill donated merchandise for online sale. This position works with a wide variety of unique products including clothing, shoes, accessories, collectibles, books, electronics, home goods, vintage items, and more.

The ideal candidate is comfortable researching unfamiliar products, has a strong eye for detail and presentation, and can work efficiently in a fast-paced environment. Experience with online resale platforms is preferred, but a willingness to learn and follow established processes is equally important.

Key Responsibilities

• Product Research: Research donated merchandise to identify brands, models, styles, current market value, and other important product information.
• Product Selection: Help identify merchandise that is appropriate for online sale based on value, demand, condition, and current selling trends.
• Product Preparation: Clean, organize, measure, and prepare merchandise so items are ready to be photographed and listed.
• Product Listings: Create accurate and detailed listings for products sold through the Fresno Mission's online sales channels.
• Pricing Research: Research comparable sold items and current market pricing to help establish competitive prices.
• Photography & Presentation: Ensure products are presented clearly and accurately for online customers.
• Listing Accuracy: Verify titles, descriptions, measurements, condition, pricing, and other product details before listings are published.
• Inventory Management: Label, organize, and maintain e-commerce inventory so listed merchandise can be quickly and accurately located.
• Order Fulfillment: Assist with locating sold merchandise, preparing orders, packaging items, and completing shipments.
• Quality Control: Review merchandise and listings for accuracy, condition issues, missing pieces, or other concerns that may affect the customer experience.
• Team Support: Work with the production and thrift store teams to identify merchandise with strong online resale potential.
• Maintain an organized, clean, and efficient e-commerce workspace.
• Assist with additional e-commerce projects and specialty sales needs as assigned.

Qualifications

• Strong written communication skills with excellent attention to detail.
• Highly organized and able to manage multiple products and tasks at once.
• Comfortable using computers and learning new software and online platforms.
• Ability to research products and compare online market values.
• Ability to work independently while following established procedures.
• Strong problem-solving and time-management skills.
• A good eye for product presentation and quality.
• Familiarity with platforms such as eBay, Poshmark, Facebook Marketplace, Shopify, or other online selling platforms is preferred.
• Previous resale, retail, e-commerce, photography, shipping, or inventory experience is a plus.
• Ability and willingness to learn about a wide variety of merchandise and product categories.

Requirements

Employees must be in agreement with the Fresno Mission’s Statement of Faith:

The Fresno Mission is a faith-based, nonprofit Christian organization that seeks to rescue, restore and empower others through Christ-centered communities of transformation. All employees of Fresno Mission are an integral part of this outreach ministry. Due to the nature of these types of ministries, it is required that each employee possesses and maintains a Christian testimony of their faith and experience in Jesus.