Public Areas Attendant (Ojo Caliente)

Description

The Public Areas Attendant is responsible for maintaining the cleanliness, appearance, and presentation of all public spaces throughout the property, including lobbies, restrooms, front desk areas, offices, hallways, and other shared facilities. This position plays an important role in creating a welcoming guest experience while upholding Ojo Spa Resorts' standards of cleanliness and service. 

Team members are expected to embody our Gracious Core Values by demonstrating accountability, authenticity, integrity, respect, mindfulness, and teamwork while contributing to a culture of excellence, gratitude, diversity, and happiness. 

Responsibilities: 

• Clean and maintain all assigned public areas, including lobbies, hallways, restrooms, elevators, offices, and terraces 
• Sweep, vacuum, mop, scrub, wax, and polish floors, carpets, furniture, fixtures, and other surfaces 
• Maintain clean and welcoming entrances and exterior-facing areas by removing trash and debris 
• Empty trash receptacles and remove trash collected by room attendants 
• Maintain housekeeping closets, including linen, cleaning supplies, and inventory 
• Complete scheduled deep cleaning and special projects, including carpet and upholstery cleaning 
• Properly maintain and care for assigned cleaning equipment and machinery 
• Follow daily assignments, cleaning schedules, and departmental procedures 
• Attend daily briefings to stay informed of events and special cleaning requirements 
• Promptly report maintenance concerns, safety hazards, and damaged equipment 
• Follow Lost and Found procedures with integrity and accountability 
• Assist guests by providing courteous service and general information about resort amenities and facilities 
• Maintain guest privacy, demonstrate mindfulness, and minimize disruptions while working in public spaces 
• Follow safety procedures, including posting caution signs when necessary 
• Support other housekeeping team members and departments as needed 

Requirements

• Previous housekeeping or janitorial experience preferred but not required 
• Ability to perform physical tasks, including standing, walking, bending, reaching, lifting, and moving equipment or furniture 
• Ability to operate or learn commercial cleaning equipment and machinery 
• Ability to follow instructions, schedules, and established procedures 
• Basic understanding of cleaning products and techniques 
• Strong attention to detail and ability to manage time effectively 
• Willingness to learn and continuously improve 

Personal Skills: 

• Dependable, punctual, and accountable with a strong work ethic 
• Take pride in maintaining clean, welcoming spaces and delivering quality work 
• Self-motivated and able to work independently with minimal supervision 
• Team-oriented, flexible, and willing to assist others 
• Professional, courteous, and guest-focused, treating others with kindness and respect 
• Demonstrates authenticity, integrity, gratitude, and mindfulness in daily interactions 
• Maintains a positive attitude and contributes to a workplace that values diversity, teamwork, and happiness 

Work Environment: 

• Ability to work a flexible schedule, including days, nights, weekends, and holidays 
• Ability to handle extended periods of standing and walking, frequent bending, reaching, pushing, pulling, and lifting 
• Regular exposure to cleaning chemicals, dust, moisture, and varying temperatures 
• Operating cleaning equipment, including vacuums, floor scrubbers, and cleaning carts 
• Work around guests and employees while minimizing disruptions to resort operations 
• Work may be fast paced, particularly during peak seasons, special events, and periods of high occupancy 

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable performing physical activities outdoors, navigating uneven ground, diverse terrain, and multiple stairs, and working in unpredictable weather conditions. 

If you require reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department. 

Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.