Business Analyst

Boulder County Information Technology Department is seeking to hire a Business Analyst. Business Analyst I is a specialist classification in the Business Analyst series. The Business Analyst series is responsible for analyzing present business practices and processes and finding ways to improve on them. The Business Analyst I provides analysis on large technology projects. The Business Analyst I serves as a primary contact for technology and business issues that are affected by technology in the Office/Department.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 5:00pm. This position will work remote and out of 2025 14th St, Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt. 

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $85,608.00 - $104,436.00 Annually

Tentative Hiring Timeline:

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

1. Application administration of Public Works software systems and support of the Asset Management System from OpenGov, formerly named Cartegraph; assets currently tracked include buildings, infrastructure, open space, agriculture, weed mitigation, fleet, roads, bridges, signs, etc.
2. Partner with Facilities, Emergency Management, and other departments to ensure space, asset, and notification system data remains accurate, and generate utilization/space reporting as needed
3. Troubleshoot and resolve issues in Oracle Fusion, Alertus, and other enterprise systems as assigned, including Oracle Fusion Approval workflow troubleshooting, Budgetary Control reporting and troubleshooting, Accounts Payable, Accounts Receivable, Project, Contracts, and Assets issues as needed
4. Analyze approval hierarchies, escalation paths, and workflow exceptions; collaborate with Finance and HR teams to correct manager hierarchy issues impacting approvals; recommend improvements to streamline expense and invoice processing (applicable to assigned Oracle Fusion modules)
5. Investigate system integration issues, including API/URL encoding, parameter formatting, and integration failures; work with IT teams to support integrations between enterprise systems (e.g., Cartegraph, Oracle Cloud, OpenGov budget and external systems such as corporate card feeds or payment files)
6. Assist end users with technical issues across supported systems as needed; document common issues, solutions, and best practices in the ServiceNow knowledge base; assist training team in developing future training sessions that would be impactful
7. Performs related work, as required
8. May be reassigned during emergency situations

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:

Additional related education may count towards required experience.
 

BACKGROUND CHECK:

• A job offer is contingent on passing a background investigation

PREFERRED QUALIFICATIONS: 

KNOWLEDGE, SKILLS, & ABILITIES: 

• Ability to build reports and dashboards for space/asset utilization
• Considerable knowledge in methods, procedures and practices of systems analysis
• Thorough knowledge, understanding, and effective utilization of job-related information, technical skills and procedures
• Ability to conduct metric, demographic and statistical studies, and to develop appropriate recommendations integral to business case analysis
• Ability to troubleshoot a variety of problems
• Ability to work well with other employees, the public, and personnel in other departments or agencies and demonstrate the ability to interact with others that results in cooperation, mutual respect and common benefit
• Strong knowledge of space, facilities, and asset management systems such as Cartegraph (floor plans, space/room data, occupancy, asset/inventory tracking) or comparable CAFM/IWMS platforms
• Understanding of large infrastructure and property activity tracking, MTBF, duty/maintenance cycles, appreciation/depreciation etc.
• Familiarity with API fundamentals, including URL encoding and parameter handling
• Ability to diagnose workflow failures and interpret system logs or error messages
• Ability to translate business issues and requirements into system solutions

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.