- Salary
- $17 – $24
- Location
- 32 Fruit Street Boston (Yawkey Center), United States of America
- Workplace
- Onsite
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
MGH Cardiovascular | Monday–Friday | OnsiteBuild your healthcare career while making a meaningful difference in cardiovascular care and the patient experience!
We are seeking an organized, motivated, and patient-focused Practice Assistant II to join the Cardiovascular team at Massachusetts General Hospital. In this important administrative role, you'll help ensure smooth and efficient practice operations while creating a welcoming, supportive experience for patients and their families.
Working closely with physicians, clinical staff, and administrative colleagues, you'll coordinate patient appointments, manage communications, and support essential daily operations. This is an exciting opportunity to develop specialized expertise in cardiovascular services while contributing to a collaborative team dedicated to delivering exceptional patient care.
What You'll Do
- Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
- Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience throughout their visits.
- Manage incoming calls, schedule appointments, route messages, and communicate effectively with patients and clinical teams.
- Process patient billing forms and scan documentation into Epic, ensuring accurate and complete medical records.
- Request medical records, laboratory results, and other necessary documentation to support patient care coordination.
- Manage routine administrative tasks, including distributing mail and faxes, preparing correspondence, and maintaining organized office records.
- Collect patient co-payments when required and support registration and billing processes.
- Handle patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
- Serve as an Epic Super User for scheduling, registration, and billing systems, with training provided.
- Assist with training colleagues and support advanced scheduling functions, including surgical scheduling and provider schedule management, as needed.
- Collaborate with cardiovascular providers, clinical teams, and administrative colleagues to maintain efficient workflows and a positive patient experience.
Qualifications
- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Proficiency in Microsoft Office Suite and standard office equipment.
- Knowledge of office operations, administrative procedures, and general office workflows.
- Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
- Excellent written and verbal communication skills, including the ability to manage incoming calls and accurately relay information.
- Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
- Attention to detail and ability to maintain accurate documentation in a fast-paced healthcare environment.
- Ability to follow established procedures, adapt to changing priorities, and work collaboratively with multidisciplinary teams.
Additional Job Details (if applicable)
Why Join Our Team?
- Starting pay of $20.00 per hour, with increases based on years of experience.
- Comprehensive benefits, including medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to grow your healthcare career within Cardiovascular services at Massachusetts General Hospital.
- Develop specialized expertise in cardiovascular practice operations, patient scheduling, registration, and Epic.
- Gain valuable experience supporting specialized clinical services and coordinating administrative workflows.
- Collaborate with physicians, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional cardiovascular care.
- Build a strong foundation for continued professional growth within a leading academic healthcare environment.
You'll play an essential role in supporting efficient cardiovascular practice operations while helping ensure patients receive the compassionate, coordinated care they deserve. Join a collaborative team where your organizational skills, dedication, and commitment to exceptional service make a meaningful impact every day!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.