Strategy & Operations Lead | Series B Fintech | New York City | Up to USD $190k + equity

Location: New York City. Hybrid, three or more days a week in the office. Not remote.

Type: Full-time

Salary: Up to USD $190k + equity

Strong candidates from San Francisco or elsewhere in the US will be considered if you can relocate to NYC within 60 days.

This is an owner role, not an advisory one

Our client is a Series B fintech with around 100 people in one New York office. Their AI-driven platform runs a critical, heavily regulated workflow for some of the largest financial institutions in the US, and it is outperforming the incumbents by a wide margin. They are now expanding from one product into a multi-product enterprise platform, and that is why this team is being built.

Three tracks, one shape of job

They are hiring several people into Strategy & Operations. Each hire lands on one of three tracks:

Implementations. Own enterprise client integrations end to end, from signed contract to go-live.

Client Strategy. Own a named portfolio of enterprise relationships. Deepen them, find the expansion, close it.

Compliance. Turn the company’s regulatory posture into something Sales can use as a reason to buy.

Whatever the track, the job has the same shape. Diagnose the problem. Ship the fix. Turn the one-off into a playbook so the next escalation, integration or audit takes half the time. Build the tooling, automation and reporting that let individual contributors act like owners. Kill low-value work. Spot the patterns that should change product or go-to-market, and make the case until Product, Engineering or Legal actually moves.

We will only put you forward if you can show all of this

Four or more years in strategy, operations, consulting or client-facing delivery where you personally owned problems from diagnosis through to a shipped solution. Not support. Not analysis handed to someone else to act on.

You have been the named owner of strategic client relationships or complex engagements in a high-touch, enterprise setting. You can tell us which accounts were yours and what happened to them.

You have taken messy data across multiple systems, quantified the business impact, and used it to change what someone did.

You have driven outcomes through teams you do not control. You got Product, Engineering or Legal to act on your diagnosis.

A strong academic pedigree.

You will move to the front of the queue if you also bring

The ability to build your own automations and tools without an engineer. LLM-assisted workflows, automated reporting, intelligent routing.

Fintech, financial services or another compliance-heavy industry.

SQL, Excel and a BI tool such as Mode, Looker or Tableau.

SaaS implementations, systems integration or technical consulting.

Compensation

USD $130k to $175k for mid-level, $170k to $190k for senior, plus equity. Exceptional candidates with people management experience can go higher.

Visa

H1B transfers considered case by case. No new sponsorship. Australians holding or eligible for an E-3 should talk to us.

Process

Recruiter screen, hiring manager screen, case study and panel, onsite, CEO interview, offer. The case study is real.

Who this is not for

Customer success or account managers who managed the relationship but never owned the number. Consultants who wrote the deck and left before it shipped. Project coordinators without data fluency. Anyone who wants remote.

How to apply

If you have read this far and recognized yourself, apply with a resume and two lines on the problem you are proudest of having fixed end to end. The client’s name is shared at first conversation.

Big Wave Digital is a boutique tech and AI recruitment agency placing candidates in the US and Australia.