Senior Order Operations Specialist

Overview

Waters has an exciting and challenging opportunity available for an Senior Order Operations Specialist to support India for Field Operations. This position's primary responsibility is to manage all orders to cash processes covering Waters business in India. Based in Bangalore, India and will report to Order Operations manager/Order Operations Team Lead.

The successful candidate for this position shall own ability to work independently in a fast-paced work environment and execute daily routine tasks with great attention to details and accuracy.

Responsibilities

Key Responsibilities:

 

• Process orders through the full cycle from order entry to invoicing, ensuring accuracy and compliance with Waters guidelines and policies. Activities include, but are not limited to: SAP entry, order preparation, order confirmations/proforma invoices, and invoicing
• Liaise with relevant internal and external parties to manage Requested delivery date (RDD) of sales orders on customer requirements and on-time sales conversion
• Ensure all necessary documentation is planned and prepared accurately to enable transit from origin to destination without delays and in accordance with customer’s need and foreign trade/GST regulations
• Preparation and submission of bank documents and liaison with the banks. Should be well versed in handling of Letter of credits and cash against documents shipments.
• Monitor backlogs to expedite deliveries with no past due dates and assist in weekly sales pacing.
• Perform closing activities weekly, monthly and during quarter end
• Close collaboration with Global and regional Operations team to ensure efficient operation from distribution, Import/Export, warehouse related activities and freight forwarders/carriers to ensure on time delivery to our customers
• Strong partner with sales and finance to fulfil customer’s satisfaction
• Provide post-sales support such as physical return, replacement, and others
• Be a subject matter expertise to lead process improvement activities to streamline work process and build operation excellence and mitigate risks
• Focal point of contact on local country or COE (Centre of Excellence) activities and escalate if necessary
• Perform back-up / standby duties and guidance for team members to ensure smooth daily Order Operations to support business growth

 

Qualifications

Key Requirements:

• Bachelor’s degree in commercial/business management, logistics discipline or other discipline with minimum of 10-15 years’ working experience in Customer Service/ order management/ logistics
• Multi-national company experience preferred
• Excellent verbal and written communication skills
• Proficient in office software (e.g. Microsoft Excel, Word, PowerPoint, Outlook), with knowledge of SAP

 

Desired Characteristics:

• Demonstrated interpersonal skills showing ability to accelerate change, work in a rapidly changing environment and operate independently to deliver business results
• Strong team player who is motivated to drive for results
• Self-starter and independent worker with a desire to lead through action
• Excellent organizational and time management skills & High attention to details