- Location
- Bengaluru, IN
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Support
- Experience
- 2+ years
- Source
- Lever
Description
We are looking for a customer-focused and technically capable Support Engineer to provide product support for complex enterprise software applications.
The role involves investigating and resolving customer-reported functional, configuration, calculation, workflow, integration, database, user-access, and performance issues. The Support Engineer will work closely with customers and internal teams, including Product Engineering, Cloud Operations, Professional Services, and Customer Success.
The ideal candidate should have experience supporting configurable enterprise web applications, strong SQL and troubleshooting skills, and excellent verbal and written communication skills.
Skills
AWSAzureLinuxNginxSQLMySQLSQL ServerJiraConfluenceSalesforceSplunkRESTERPITIL
Benefits
Professional growth and Development opportunities.Working within a team of friendly, skilled people where help is always within reachFlexible working hours4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workdayHigh-end laptop (Dell or Mac)Competitive pay and bonus18 vacation days in a year in addition to 15 days Sick Leave/ Casual leave per calendar year.16 hours of paid volunteer time off per yearWedding gift and newborn gift allowance for employees.26 weeks of paid maternity leave and one week of paid paternity leave.12 wellness leaves for women employeesHealth Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents. 100% of the premium is paid by Vendavo and it covers the employee, spouse, children, and their parents.Group Term Insurance coverage up to three times of their Annual CTC . Dependents are not covered.Group Personal Accident coverage up to three times of Annual CTC. Dependents are not covered.Provident fund contributions
