- Location
- Budapest, HU
- Type
- Full-time
- Department
- Customer Service
- Experience
- 1+ years
- Source
- Eightfold
Description
## What you’ll do:
The primary function is to provide commercial support for portfolio of customers type of project business.
- Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
- Handles inquiries via phone, chat and email from customers and/or internal parties.
- Order management: order entry, price checking, order clearing compliant with Eaton's policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
- Handles a variety of pre-sales or post-sales service functions.
- Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
## Qualifications:
- Bachelor’s degree (BSC/BA)
- 1-3 years experience in customer support
## Skills:
- English language knowledge (minimum B2) AND German language (C1)
- Basic MS Office
- SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
- Strong communication skills (written and verbal)
- Customer Service attitude
- Strong attention to details, punctuality
- Problem solving mindset
Skills
OracleSAPAccounts ReceivableCustomer Service
