Customer Service Representative (French-speaking) - Porto

About the Position
As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat with professionalism and empathy

Resolve issues promptly, ensuring each interaction ends with a satisfied customer

Guide clients through products, services, and troubleshooting steps

Manage account updates, orders, and service modifications

Collaborate with internal teams to handle complex cases efficiently

Keep accurate records of all customer interactions in CRM systems
Requirements

1+ years of experience in customer service or a client-facing role is a plus

Excellent communication skills in both written and spoken English (additional languages a plus)

Strong problem-solving abilities and a customer-first mindset

Ability to multitask and work effectively under pressure
Benefits
Competitive salary based on your skills and experience

Performance-based bonuses for outstanding service

Health coverage and wellness benefits

Ongoing training and career development opportunities

💬 Ready to create meaningful customer experiences? Apply today and join a team where your skills make a difference every day!