Customer Service Specialist

ABOUT THIS COMPANYTrue Finance is a leading finance company committed to delivering exceptional products and services to our customers. We pride ourselves on our dedication to customer satisfaction and continuous improvement.ABOUT THIS JOBThe Customer Service Specialist will ensure that our customers receive the highest level of service and support. They will also work closely with other departments to ensure that customer issues are resolved promptly and effectively.RESPONSIBILITIES:Develop and implement customer service policies, procedures, and standards to improve service quality and customer satisfaction.Handle customer escalations and resolve complex issues in a timely and effective manner.Monitor customer service metrics and KPIs, identifying trends and areas for improvement.Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and enhance the overall customer experience.Analyze customer feedback and provide insights to improve products, services, and processes.Adhere to company policies, procedures, and ethical standards.Prepare and present reports on customer service performance to senior management.REQUIRED KNOWLEDGE & SKILLS:Excellent communication and interpersonal skills.Ability to handle high-pressure situations and manage customer expectations.Proficiency in customer service software (e.g., CRM systems) and Microsoft Office Suite.Strong problem-solving skills and attention to detail.Ability to analyze data and generate actionable insights.A customer-centric mindset with a passion for delivering outstanding service.Occasionally, we may require flexible hours, including weekends, to monitor customer service activities.Our company offers great benefits: full healthcare package (medical, dental, vision, life), 401k with a company match, catered lunch, coffee, tea and snacks, paid parking, competitive pay, and much more! Anyone who joins our team will have great potential for career and personal growth.