Workplace Experience Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Workplace Experience Ambassador serves as the first point of contact for employees, visitors, and guests, delivering a welcoming and seamless workplace experience. This role is responsible for providing concierge and reception support, managing workplace services, and ensuring day-to-day operations aligning service level expectations and client objectives. The position plays a key role in enhancing employee satisfaction, supporting workplace engagement initiatives, and maintaining a professional and client-focused environment.

What your day-to-day will look like

• Serve as the initial point of contact for employees, visitors, and guests, addressing inquiries, issues, troubleshooting, and feedback related to workplace services

• Deliver concierge services in alignment with Service Level Agreements (SLA), standard operating procedures, brand standards, and local regulations

• Conduct routine walkthroughs and assessments of workplace soft services to ensure service quality, compliance, and operational excellence

• Create, distribute, and manage security badges using the client’s proprietary web-based systems

• Monitor and manage badge access systems for security doors and visitor registration processes

• Support onboarding activities and assist with workplace orientation for new employees

• Order office supplies, maintain inventory levels, and coordinate workplace-related administrative tasks

• Promote workplace engagement through social media platforms such as Teams and Engage by sharing events, activities, and site achievements

• Collaborate with Facilities and Maintenance teams to support workplace operations and coordinate contractor and visitor access

• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives

• Partner with other hub locations to align workplace best practices, communications, and engagement activities

• Perform additional duties and special projects as assigned by management

Required Qualifications

• High school diploma or equivalent

• Previous experience in reception, hospitality, concierge, workplace experience, or customer service roles

• Strong customer service and interpersonal communication skills

• Proficiency in Microsoft Office Suite, including Outlook, Excel, and PowerPoint

• Ability to manage multiple priorities in a fast-paced environment

• Experience working with web-based systems and workplace technology tools

• Strong organizational skills with attention to detail and accuracy

• Ability to prioritize tasks effectively and adapt to changing business needs

Other Qualifications

• Experience supporting corporate workplace or facilities environments

• Familiarity with badge access systems and visitor management platforms

• Experience coordinating workplace events or employee engagement activities

• Ability to analyze and report workplace service data and metrics

• Strong collaboration skills with the ability to work across teams and locations

Work Schedule:

• Location: Onsite at Andover, MA

• Work Shift: 1st shift, Monday to Friday

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

58,000.00 – 64,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Andover, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.