Workplace Experience Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Ambassador 

Job Summary 

The Workplace Experience Ambassador serves as the professional face of our organization, delivering exceptional hospitality and comprehensive reception services while providing administrative support and facility coordination to ensure a seamless workplace environment. 

Essential Responsibilities 

Reception & Visitor Services 

• Greet all visitors warmly and professionally, creating outstanding first impressions 

• Manage visitor sign-in process, issue ID badges, and notify hosts of guest arrivals 

• Collect and record returned visitor badges 

• Provide wayfinding assistance and information about campus services and activities 

• Receive and direct incoming calls efficiently 

Security & Access Management 

• Execute end-to-end badge management: issuing, validating, distributing, and retrieving 

• Take photographs for badge issuance as needed 

• Perform daily audits of badges and keys 

• Manage landlord access cards and carpark credentials 

• Liaise with Security teams on access changes and issues 

• Act as single point of contact for security matters 

Facility Coordination 

• Maintain reception, lobby, and surrounding areas to brand standards 

• Manage meeting room bookings and keys 

• Troubleshoot alarm and door issues with Security team 

• Create work orders for custodial, maintenance, safety, and security concerns 

• Receive and dispatch couriers/mail (when no mailroom onsite) 

Administrative Support 

• Provide support to geographically dispersed teams and executive leadership 

• Manage expense reports, submissions, and corporate card reconciliation 

• Handle complex calendar management across global time zones 

• Coordinate travel arrangements through internet-based systems 

• Prepare and edit correspondence, presentations, and documents 

Operations & Service Excellence 

• Proactively anticipate needs and identify solutions 

• Coordinate across teams for meetings and events 

• Monitor and implement service standards 

• Identify and escalate potential risks appropriately 

• Manage backfill coverage for absences 

• Perform ad hoc assignments as needed 

Qualifications 

Required: 

• Minimum 5 years reception, hospitality, or administrative support experience 

• Excellent proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) 

• Strong organizational and multitasking abilities 

• Exceptional customer service skills 

Preferred: 

• Real estate or corporate facilities experience 

• Bachelor's degree in business administration, hospitality, or related field 

• Experience supporting executive-level personnel 

Key Attributes 

• High level of professionalism and business savvy 

• Strong interpersonal and communication skills 

• Exceptional attention to detail 

• Ability to maintain strict confidentiality 

• Flexibility to work outside normal hours when required 

• Self-motivated with ability to work independently 

• Problem-solving mindset with proactive approach 

• Team player with collaborative spirit 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

49,100.00 – 58,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Burlingame, CA, San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.